Monopoly and diversity laws should surely apply to political views too

With all the calls for staff diversity and equal representation, one important area of difference has so far been left unaddressed: political leaning. In many organisations, the political views of staff don’t matter. Nobody cares about the political views of staff in a double glazing manufacturer because they are unlikely to affect the qualities of a window. However, in an organisation that has a high market share in TV, social media or internet search, or that is a government department or a public service, political bias can have far-reaching effects. If too many of its staff and their decisions favor a particular political view, it is danger of becoming what is sometimes called ‘the deep state’. That is, their everyday decisions and behaviors might privilege one group over another. If most of their colleagues share similar views, they might not even be aware of their bias, because they are the norm in their everyday world. They might think they are doing their job without fear of favor but still strongly preference one group of users over another.

Staff bias doesn’t only an organisation’s policies, values and decisions. It also affects recruitment and promotion, and can result in increasing concentration of a particular world view until it becomes an issue. When a vacancy appears at board level, remaining board members will tend to promote someone who thinks like themselves. Once any leaning takes hold, near monopoly can quickly result.

A government department should obviously be free of bias so that it can carry out instructions from a democratically elected government with equal professionalism regardless of its political flavor. Employees may be in positions where they can allocate resources or manpower more to one area than another, or provide analysis to ministers, or expedite or delay a communication, or emphasize or dilute a recommendation in a survey, or may otherwise have some flexibility in interpreting instructions and even laws. It is important they do so without political bias so transparency of decision-making for external observers is needed along with systems and checks and balances to prevent and test for bias or rectify it when found. But even if staff don’t deliberately abuse their positions to deliberately obstruct or favor, if a department has too many staff from one part of the political spectrum, normalization of views can again cause institutional bias and behavior. It is therefore important for government departments and public services to have work-forces that reflect the political spectrum fairly, at all levels. A department that implements a policy from a government of one flavor but impedes a different one from a new government of opposite flavor is in strong need of reform and re-balancing. It has become a deep state problem. Bias could be in any direction of course, but any public sector department must be scrupulously fair in its implementation of the services it is intended to provide.

Entire professions can be affected. Bias can obviously occur in any direction but over many decades of slow change, academia has become dominated by left-wing employees, and primary teaching by almost exclusively female ones. If someone spends most of their time with others who share the same views, those views can become normalized to the point that a dedicated teacher might think they are delivering a politically balanced lesson that is actually far from it. It is impossible to spend all day teaching kids without some personal views and values rub off on them. The young have always been slightly idealistic and left leaning – it takes years of adult experience of non-academia to learn the pragmatic reality of implementing that idealism, during which people generally migrate rightwards -but with a stronger left bias ingrained during education, it takes longer for people to unlearn naiveté and replace it with reality. Surely education should be educating kids about all political viewpoints and teaching them how to think so they can choose for themselves where to put their allegiance, not a long process of political indoctrination?

The media has certainly become more politically crystallized and aligned in the last decade, with far fewer media companies catering for people across the spectrum. There are strongly left-wing and right-wing papers, magazines, TV and radio channels or shows. People have a free choice of which papers to read, and normal monopoly laws work reasonably well here, with proper checks when there is a proposed takeover that might result in someone getting too much market share. However, there are still clear examples of near monopoly in other places where fair representation is particularly important. In spite of frequent denials of any bias, the BBC for example was found to have a strong pro-EU/Remain bias for its panel on its flagship show Question Time:

https://iea.org.uk/media/iea-analysis-shows-systemic-bias-against-leave-supporters-on-flagship-bbc-political-programmes/

The BBC does not have a TV or radio monopoly but it does have a very strong share of influence. Shows such as Question Time can strongly influence public opinion so if biased towards one viewpoint could be considered as campaigning for that cause, though their contributions would lie outside electoral commission scrutiny of campaign funding. Many examples of BBC bias on a variety of social and political issues exist. It often faces accusations of bias from every direction, sometimes unfairly, so again proper transparency must exist so that independent external groups can appeal for change and be heard fairly, and change enforced when necessary. The BBC is in a highly privileged position, paid for by a compulsory license fee on pain of imprisonment, and also in a socially and politically influential position. It is doubly important that it proportionally represents the views of the people rather than acting as an activist group using license-payer funds to push the political views of the staff, engaging in their own social engineering campaigns, or otherwise being propaganda machines.

As for private industry, most isn’t in a position of political influence, but some areas certainly are. Social media have enormous power to influence the views its users are exposed to, choosing to filter or demote material they don’t approve of, as well as providing a superb activist platform. Search companies can choose to deliver results according to their own agendas, with those they support featuring earlier or more prominently than those they don’t. If social media or search companies provide different service or support or access according to political leaning of the customer then they can become part of the deep state. And again, with normalization creating the risk of institutional bias, the clear remedy is to ensure that these companies have a mixture of staff representative of social mix. They seem extremely enthusiastic about doing that for other forms of diversity. They need to apply similar enthusiasm to political diversity too.

Achieving it won’t be easy. IT companies such as Google, Facebook, Twitter currently have a strong left leaning, though the problem would be just as bad if it were to swing the other direction. Given the natural monopoly tendency in each sector, social media companies should be politically neutral, not deep state companies.

AI being developed to filter posts or decide how much attention they get must also be unbiased. AI algorithmic bias could become a big problem, but it is just as important that bias is judged by neutral bodies, not by people who are biased themselves, who may try to ensure that AI shares their own leaning. I wrote about this issue here: https://timeguide.wordpress.com/2017/11/16/fake-ai/

But what about government? Today’s big issue in the UK is Brexit. In spite of all its members being elected or reelected during the Brexit process, the UK Parliament itself nevertheless has 75% of MPs to defend the interests of the 48% voting Remain  and only 25% to represent the other 52%. Remainers get 3 times more Parliamentary representation than Brexiters. People can choose who they vote for, but with only candidate available from each party, voters cannot choose by more than one factor and most people will vote by party line, preserving whatever bias exists when parties select which candidates to offer. It would be impossible to ensure that every interest is reflected proportionately but there is another solution. I suggested that scaled votes could be used for some issues, scaling an MP’s vote weighting by the proportion of the population supporting their view on that issue:

https://timeguide.wordpress.com/2015/05/08/achieving-fair-representation-in-the-new-uk-parliament/

Like company boards, once a significant bias in one direction exists, political leaning tends to self-reinforce to the point of near monopoly. Deliberate procedures need to be put in place to ensure equality or representation, even when people are elected. Obviously people who benefit from current bias will resist change, but everyone loses if democracy cannot work properly.

The lack of political diversity in so many organisations is becoming a problem. Effective government may be deliberately weakened or amplified by departments with their own alternative agendas, while social media and media companies may easily abuse their enormous power to push their own sociopolitical agendas. Proper functioning of democracy requires that this problem is fixed, even if a lot of people like it the way it is.

Beyond VR: Computer assisted dreaming

I first played with VR in 1983/1984 while working in the missile industry. Back then we didn’t call it VR, we just called it simulation but it was actually more intensive than VR, just as proper flight simulators are. Our office was a pair of 10m wide domes onto which video could be projected, built decades earlier, in the 1950s I think. One dome had a normal floor, the other had a hydraulic platform that could simulate being on a ship. The subject would stand on whichever surface was appropriate and would see pretty much exactly what they would see in a real battlefield. The missile launcher used for simulation was identical to a real one and showed exactly the same image as a real one would. The real missile was not present of course but its weight was simulated and when the fire button was pressed, a 140dB bang was injected into the headset and weights and pulleys compensated for the 14kg of weight, suddenly vanishing from the shoulder. The experience was therefore pretty convincing and with the loud bang and suddenly changing weight, it was almost as hard to stand steady and keep the system on target as it would be in real life – only the presumed fear and knowledge of the reality of the situation was different.

Back then in 1983, as digital supercomputers had only just taken over from analog ones for simulation, it was already becoming obvious that this kind of computer simulation would one day allow ‘computer assisted dreaming’. (That’s one of the reasons I am irritated when Jaron Lanier is credited for inventing VR – highly realistic simulators and the VR ideas that sprung obviously from them had already been around for decades. At best, all he ‘invented’ was a catchy name for a lower cost, lower quality, less intense simulator. The real inventors were those who made the first generation simulators long before I was born and the basic idea of VR had already been very well established.)

‘Computer assisted dreaming’ may well be the next phase of VR. Today in conventional VR, people are immersed in a computer generated world produced by a computer program (usually) written by others. Via trial and feedback, programmers make their virtual worlds better. As AI and sensor technology continue rapid progress, this is very likely to change to make worlds instantly responsive to the user. By detecting user emotions, reactions, gestures and even thoughts and imagination, it won’t be long before AI can produce a world in real time that depends on those thoughts, imagination and emotions rather than putting them in a pre-designed virtual world. That world would depend largely on your own imagination, upskilled by external AI. You might start off imagining you’re on a beach, then AI might add to it by injecting all sorts of things it knows you might enjoy from previous experiences. As you respond to those, it picks up on the things you like or don’t like and the scene continues to adapt and evolve, to make it more or less pleasant or more or less exciting or more or less challenging etc., depending on your emotional state, external requirements and what it thinks you want from this experience. It would be very like being in a dream – computer assisted lucid dreaming, exactly what I wanted to make back in 1983 after playing in that simulator.

Most people enjoy occasional lucid dreams, where they realise they are dreaming and can then decide what happens next. Making VR do exactly that would be better than being trapped in someone else’s world. You could still start off with whatever virtual world you bought, a computer game or training suite perhaps, but it could adapt to you, your needs and desires to make it more compelling and generally better.

Even in shared experiences like social games, experiences could be personalised. Often all players need to see the same enemies in the same locations in the same ways to make it fair, but that doesn’t mean that the situation can’t adapt to the personalities of those playing. It might actually improve the social value if each time you play it looks different because your companions are different. You might tease a friend if every time you play with them, zombies or aliens always have to appear somehow, but that’s all part of being friends. Exploring virtual worlds with friends, where you both see things dependent on your friend’s personality would help bonding. It would be a bit like exploring their inner world. Today, you only explore the designer’s inner world.

This sort of thing would be a superb development and creativity tool. It could allow you to explore a concept you have in your head, automatically feeding in AI upskilling to amplify your own thoughts and ideas, showing you new paths to explore and helping you do so. The results would still be extremely personal to you, but you on a good day. You could accomplish more, have better visions, imagine more creative things, do more with whatever artistic talent you have. AI could even co-create synthetic personas, make virtual friends you can bond with, share innermost thoughts with, in total confidence (assuming the company you bought the tool from is trustworthy and isn’t spying on you or selling your details, so maybe best not to buy it from Facebook then).

And it would have tremendous therapeutic potential too. You could explore and indulge both enjoyable and troublesome aspects of your inner personality, to build on the good and alleviate or dispel the bad. You might become less troubled, less neurotic, more mentally healthy. You could build your emotional and creative skills. You could become happier and more fulfilled. Mental health improvement potential on its own makes this sort of thing worth developing.

Marketers would obviously try to seize control as they always do, and advertising is already adapting to VR and will continue into its next phases of development. Your own wants and desires might help guide the ‘dreaming’, but marketers will inevitably have some control over what else is injected, and will influence algorithms and AI in how it chooses how to respond to your input. You might be able to choose much of the experience, but others will still want and try to influence and manipulate you, to change your mindset and attitudes in their favour. That will not change until the advertising business model changes. You might be able to buy devices or applications that are entirely driven by you and you alone, but it is pretty certain that the bulk of products and services available will be at least partly financed by those who want to have some control of what you experience.

Nevertheless, computer-assisted dreaming could be a much more immersive and personal experience than VR, being more like an echo of your own mind and personality than external vision, more your own creation, less someone else’s. In fact, echo sounds a better term too. Echo reality, ER, or maybe personal reality, pereal, or mental echo, ME. Nah, maybe we need Lanier to invent a catchy name again, he is good at that. That 1983 idea could soon become reality.

 

People are becoming less well-informed

The Cambridge Analytica story has exposed a great deal about our modern society. They allegedly obtained access to 50M Facebook records to enable Trump’s team to target users with personalised messages.

One of the most interesting aspects is that unless they only employ extremely incompetent journalists, the news outlets making the biggest fuss about it must be perfectly aware of reports that Obama appears to have done much the same but on a much larger scale back in 2012, but are keeping very quiet about it. According to Carol Davidsen, a senior Obama campaign staffer, they allowed Obama’s team to suck out the whole social graph – because they were on our side – before closing it to prevent Republican access to the same techniques. Trump’s campaign’s 50M looks almost amateur. I don’t like Trump, and I did like Obama before the halo slipped, but it seems clear to anyone who checks media across the political spectrum that both sides try their best to use social media to target users with personalised messages, and both sides are willing to bend rules if they think they can get away with it.

Of course all competent news media are aware of it. The reason some are not talking about earlier Democrat misuse but some others are is that they too all have their own political biases. Media today is very strongly polarised left or right, and each side will ignore, play down or ludicrously spin stories that don’t align with their own politics. It has become the norm to ignore the log in your own eye but make a big deal of the speck in your opponent’s, but we know that tendency goes back millennia. I watch Channel 4 News (which broke the Cambridge Analytica story) every day but although I enjoy it, it has a quite shameless lefty bias.

So it isn’t just the parties themselves that will try to target people with politically massaged messages, it is quite the norm for most media too. All sides of politics since Machiavelli have done everything they can to tilt the playing field in their favour, whether it’s use of media and social media, changing constituency boundaries or adjusting the size of the public sector. But there is a third group to explore here.

Facebook of course has full access to all of their 2.2Bn users’ records and social graph and is not squeaky clean neutral in its handling of them. Facebook has often been in the headlines over the last year or two thanks to its own political biases, with strongly weighted algorithms filtering or prioritising stories according to their political alignment. Like most IT companies Facebook has a left lean. (I don’t quite know why IT skills should correlate with political alignment unless it’s that most IT staff tend to be young, so lefty views implanted at school and university have had less time to be tempered by real world experience.) It isn’t just Facebook of course either. While Google has pretty much failed in its attempt at social media, it also has comprehensive records on most of us from search, browsing and android, and via control of the algorithms that determine what appears in the first pages of a search, is also able to tailor those results to what it knows of our personalities. Twitter has unintentionally created a whole world of mob rule politics and justice, but in format is rapidly evolving into a wannabe Facebook. So, the IT companies have themselves become major players in politics.

A fourth player is now emerging – artificial intelligence, and it will grow rapidly in importance into the far future. Simple algorithms have already been upgraded to assorted neural network variants and already this is causing problems with accusations of bias from all directions. I blogged recently about Fake AI: https://timeguide.wordpress.com/2017/11/16/fake-ai/, concerned that when AI analyses large datasets and comes up with politically incorrect insights, this is now being interpreted as something that needs to be fixed – a case not of shooting the messenger, but forcing the messenger to wear tinted spectacles. I would argue that AI should be allowed to reach whatever insights it can from a dataset, and it is then our responsibility to decide what to do with those insights. If that involves introducing a bias into implementation, that can be debated, but it should at least be transparent, and not hidden inside the AI itself. I am now concerned that by trying to ‘re-educate’ the AI, we may instead be indoctrinating it, locking today’s politics and values into future AI and all the systems that use it. Our values will change, but some foundation level AI may be too opaque to repair fully.

What worries me most though isn’t that these groups try their best to influence us. It could be argued that in free countries, with free speech, anybody should be able to use whatever means they can to try to influence us. No, the real problem is that recent (last 25 years, but especially the last 5) evolution of media and social media has produced a world where most people only ever see one part of a story, and even though many are aware of that, they don’t even try to find the rest and won’t look at it if it is put before them, because they don’t want to see things that don’t align with their existing mindset. We are building a world full of people who only see and consider part of the picture. Social media and its ‘bubbles’ reinforce that trend, but other media are equally guilty.

How can we shake society out of this ongoing polarisation? It isn’t just that politics becomes more aggressive. It also becomes less effective. Almost all politicians claim they want to make the world ‘better’, but they disagree on what exactly that means and how best to do so. But if they only see part of the problem, and don’t see or understand the basic structure and mechanisms of the system in which that problem exists, then they are very poorly placed to identify a viable solution, let alone an optimal one.

Until we can fix this extreme blinkering that already exists, our world can not get as ‘better’ as it should.

 

AI Activism Part 2: The libel fields

This follows directly from my previous blog on AI activism, but you can read that later if you haven’t already. Order doesn’t matter.

https://timeguide.wordpress.com/2017/05/29/ai-and-activism-a-terminator-sized-threat-targeting-you-soon/

Older readers will remember an emotionally powerful 1984 film called The Killing Fields, set against the backdrop of the Khmer Rouge’s activity in Cambodia, aka the Communist Part of Kampuchea. Under Pol Pot, the Cambodian genocide of 2 to 3 million people was part of a social engineering policy of de-urbanization. People were tortured and murdered (some in the ‘killing fields’ near Phnom Penh) for having connections with former government of foreign governments, for being the wrong race, being ‘economic saboteurs’ or simply for being professionals or intellectuals .

You’re reading this, therefore you fit in at least the last of these groups and probably others, depending on who’s making the lists. Most people don’t read blogs but you do. Sorry, but that makes you a target.

As our social divide increases at an accelerating speed throughout the West, so the choice of weapons is moving from sticks and stones or demonstrations towards social media character assassination, boycotts and forced dismissals.

My last blog showed how various technology trends are coming together to make it easier and faster to destroy someone’s life and reputation. Some of that stuff I was writing about 20 years ago, such as virtual communities lending hardware to cyber-warfare campaigns, other bits have only really become apparent more recently, such as the deliberate use of AI to track personality traits. This is, as I wrote, a lethal combination. I left a couple of threads untied though.

Today, the big AI tools are owned by the big IT companies. They also own the big server farms on which the power to run the AI exists. The first thread I neglected to mention is that Google have made their AI an open source activity. There are lots of good things about that, but for the purposes of this blog, that means that the AI tools required for AI activism will also be largely public, and pressure groups and activist can use them as a start-point for any more advanced tools they want to make, or just use them off-the-shelf.

Secondly, it is fairly easy to link computers together to provide an aggregated computing platform. The SETI project was the first major proof of concept of that ages ago. Today, we take peer to peer networks for granted. When the activist group is ‘the liberal left’ or ‘the far right’, that adds up to a large number of machines so the power available for any campaign is notionally very large. Harnessing it doesn’t need IT skill from contributors. All they’d need to do is click a box on a email or tweet asking for their support for a campaign.

In our new ‘post-fact’, fake news era, all sides are willing and able to use social media and the infamous MSM to damage the other side. Fakes are becoming better. Latest AI can imitate your voice, a chat-bot can decide what it should say after other AI has recognized what someone has said and analysed the opportunities to ruin your relationship with them by spoofing you. Today, that might not be quite credible. Give it a couple more years and you won’t be able to tell. Next generation AI will be able to spoof your face doing the talking too.

AI can (and will) evolve. Deep learning researchers have been looking deeply at how the brain thinks, how to make neural networks learn better and to think better, how to design the next generation to be even smarter than humans could have designed it.

As my friend and robotic psychiatrist Joanne Pransky commented after my first piece, “It seems to me that the real challenge of AI is the human users, their ethics and morals (Their ‘HOS’ – Human Operating System).” Quite! Each group will indoctrinate their AI to believe their ethics and morals are right, and that the other lot are barbarians. Even evolutionary AI is not immune to religious or ideological bias as it evolves. Superhuman AI will be superhuman, but might believe even more strongly in a cause than humans do. You’d better hope the best AI is on your side.

AI can put articles, blogs and tweets out there, pretending to come from you or your friends, colleagues or contacts. They can generate plausible-sounding stories of what you’ve done or said, spoof emails in fake accounts using your ID to prove them.

So we’ll likely see activist AI armies set against each other, running on peer to peer processing clouds, encrypted to hell and back to prevent dismantling. We’ve all thought about cyber-warfare, but we usually only think about viruses or keystroke recorders, or more lately, ransom-ware. These will still be used too as small weapons in future cyber-warfare, but while losing files or a few bucks from an account is a real nuisance, losing your reputation, having it smeared all over the web, with all your contacts being told what you’ve done or said, and shown all the evidence, there is absolutely no way you could possible explain your way convincingly out of every one of those instances. Mud does stick, and if you throw tons of it, even if most is wiped off, much will remain. Trust is everything, and enough doubt cast will eventually erode it.

So, we’ve seen  many times through history the damage people are willing to do to each other in pursuit of their ideology. The Khmer Rouge had their killing fields. As political divide increases and battles become fiercer, the next 10 years will give us The Libel Fields.

You are an intellectual. You are one of the targets.

Oh dear!

 

Google v Facebook – which contributes most to humanity?

Please don’t take this too seriously, it’s intended as just a bit of fun. All of it is subjective and just my personal opinion of the two companies.

Google’s old motto of ‘do no evil’ has taken quite a battering over the last few years, but my overall feeling towards them remains somewhat positive overall. Facebook’s reputation has also become muddied somewhat, but I’ve never been an active user and always found it supremely irritating when I’ve visited to change privacy preferences or read a post only available there, so I guess I am less positive towards them. I only ever post to Facebook indirectly via this blog and twitter. On the other hand, both companies do a lot of good too. It is impossible to infer good or bad intent because end results arise from a combination of intent and many facets of competence such as quality of insight, planning, competence, maintenance, response to feedback and many others. So I won’t try to differentiate intent from competence and will just stick to casual amateur observation of the result. In order to facilitate score-keeping of the value of their various acts, I’ll use a scale from very harmful to very beneficial, -10 to +10.

Google (I can’t bring myself to discuss Alphabet) gave us all an enormous gift of saved time, improved productivity and better self-fulfilment by effectively replacing a day in the library with a 5 second online search. We can all do far more and live richer lives as a result. They have continued to build on that since, adding extra features and improved scope. It’s far from perfect, but it is a hell of a lot better than we had before. Score: +10

Searches give Google a huge and growing data pool covering the most intimate details of every aspect of our everyday lives. You sort of trust them not to blackmail you or trash your life, but you know they could. The fact remains that they actually haven’t. It is possible that they might be waiting for the right moment to destroy the world, but it seems unlikely. Taking all our intimate data but choosing not to end the world yet: Score +9

On the other hand, they didn’t do either of those things purely through altruism. We all pay a massive price: advertising. Advertising is like a tax. Almost every time you buy something, part of the price you pay goes to advertisers. I say almost because Futurizon has never paid a penny yet for advertising and yet we have sold lots, and I assume that many other organisations can say the same, but most do advertise, and altogether that siphons a huge amount from our economy. Google takes lots of advertising revenue, but if they didn’t take it, other advertisers would, so I can only give a smallish negative for that: Score -3

That isn’t the only cost though. We all spend very significant time getting rid of ads, wasting time by clicking on them, finding, downloading and configuring ad-blockers to stop them, re-configuring them to get entry to sites that try to stop us from using ad-blockers, and often paying per MB for unsolicited ad downloads to our mobiles. I don’t need to quantify that to give all that a score of -9.

They are still 7 in credit so they can’t moan too much.

Tax? They seem quite good at minimizing their tax contributions, while staying within the letter of the law, while also paying good lawyers to argue what the letter of the law actually says. Well, most of us try at least a bit to avoid paying taxes we don’t have to pay. Google claims to be doing us all a huge favor by casting light on the gaping holes in international tax law that let them do it, much like a mugger nicely shows you the consequences of inadequate police coverage by enthusiastically mugging you. Noting the huge economic problems caused across the world by global corporates paying far less tax than would seem reasonable to the average small-business-owner, I can’t honestly see how this could live comfortably with their do-no evil mantra. Score: -8

On the other hand, if they paid all that tax, we all know governments would cheerfully waste most of it. Instead, Google chooses to do some interesting things with it. They gave us Google Earth, which at least morally cancels out their ‘accidental’ uploading of everyone’s wireless data as their street-view cars went past.They have developed self-driving cars. They have bought and helped develop Deep-mind and their quantum computer. They have done quite a bit for renewable energy. They have spent some on high altitude communications planes supposedly to bring internet to the rural parts of the developing world. When I were a lad, I wanted to be a rich bastard so I could do all that. Now, I watch as the wealthy owners of these big companies do it instead. I am fairly happy with that. I get the results and didn’t have to make the effort. We get less tax, but at least we get some nice toys. Almost cancels. Score +6

They are trying to use their AI to analyse massive data pools of medical records to improve medicine. Score +2

They are also building their databases more while doing that but we don’t yet see the downside. We have to take what they are doing on trust until evidence shows otherwise.

Google has tried and failed at many things that were going to change the world and didn’t, but at least they tried. Most of us don’t even try. Score +2

Oh yes, they bought YouTube, so I should factor that in. Mostly harmless and can be fun. Score: +2

Almost forgot Gmail too. Score +3

I’m done. Total Google contribution to humanity: +14

Well done! Could do even better.

I’ve almost certainly overlooked some big pluses and minuses, but I’ll leave it here for now.

Now Facebook.

It’s obviously a good social network site if you want that sort of thing. It lets people keep in touch with each other, find old friends and make new ones. It lets others advertise their products and services, and others to find or spread news. That’s all well and good and even if I and many other people don’t want it, many others do, so it deserves a good score, even if it isn’t as fantastic as Google’s search, that almost everyone uses, all the time. Score +5

Connected, but separate from simply keeping in touch, is the enormous pleasure value people presumably get from socializing. Not me personally, but ‘people’. Score +8

On the downside: Quite a lot of problems result from people, especially teens, spending too much time on Facebook. I won’t reproduce the results of all the proper academic  studies here, but we’ve all seen various negative reports: people get lower grades in their exams, people get bullied, people become socially competitive – boasting about their successes while other people feel insecure or depressed when others seem to be doing better, or are prettier, or have more friends. Keeping in touch is good, but cutting bits off others’ egos to build your own isn’t. It is hard not to conclude that the negative uses of keeping in touch outweigh the positive ones. Long-lived bad-feelings outweigh short-lived ego-boosts. Score: -8

Within a few years of birth, Facebook evolved from a keeping-in-touch platform to a general purpose mini-web. Many people were using Facebook to do almost everything that others would do on the entire web. Being in a broom cupboard is fine for 5 minutes if you’re playing hide and seek, but it is not desirable as a permanent state. Still, it is optional, so isn’t that bad per se: Score: -3

In the last 2 or 3 years, it has evolved further, albeit probably unintentionally, to become a political bubble, as has become very obvious in Brexit and the US Presidential Election, though it was already apparent well before those. Facebook may not have caused the increasing divide we are seeing between left and right, across the whole of the West, but it amplifies it. Again, I am not implying any intent, just observing the result. Most people follow people and media that echoes their own value judgments. They prefer resonance to dissonance. They prefer to have their views reaffirmed than to be disputed. When people find a comfortable bubble where they feel they belong, and stay there, it is easy for tribalism to take root and flourish, with demonization of the other not far behind. We are now seeing that in our bathtub society, with two extremes and a rapidly shallowing in-between that was not long ago the vast majority. Facebook didn’t create human nature; rather, it is a victim of it, but nonetheless it provides a near-monopoly social network that facilitates such political bubbles and their isolation while doing far too little to encourage integration in spite of its plentiful resources. Dangerous and Not Good. Score -10

On building databases of details of our innermost lives, managing not to use the data to destroy our lives but instead only using it to sell ads, they compare with Google. I’ll score that the same total for the same reasons: Net Score -3

Tax? Quantities are different, but eagerness to avoid tax seems similar to Google. Principles matter. So same score: -8

Assorted messaging qualifies as additional to the pure social networking side I think so I’ll generously give them an extra bit for that: Score +2

They occasionally do good things with it like Google though. They also are developing a high altitude internet, and are playing with space exploration. Tiny bit of AI stuff, but not much else has crossed my consciousness. I think it is far less than Google but still positive, so I’ll score: +3

I honestly can’t think of any other significant contributions from Facebook to make the balance more positive, and I tried. I think they want to make a positive contribution, but are too focused on income to tackle the social negatives properly.

Total Facebook contribution to humanity: -14.

Oh dear! Must do better.

Conclusion: We’d be a lot worse off without Google. Even with their faults, they still make a great contribution to humankind. Maybe not quite a ‘do no evil’ rating, but certainly they qualify for ‘do net good’. On the other hand, sadly, I have to say that my analysis suggests we’d be a lot better off without Facebook. As much better off without them as we benefit by having Google.

If I have left something major out, good or bad, for either company please feel free to add your comments. I have deliberately left out their backing of their own political leanings and biases because whether you think they are good or bad depends where you are coming from. They’d only score about +/-3 anyway, which isn’t a game changer.

 

 

We need to reset society by bursting the bubbles

Looking at the state of democracy across the whole of The West right now, we are in deep poo.

I’ve written often about my concern that tribalism is increasing, that the live-and-let-live attitudes that used to prevail have been evaporation, that people are too quick and too willing to be aggressive against those with whom they disagree,  that common civility and manners are vanishing from politics, and that if we continue, we will end up with the Great Western War, essentially a civil war between an increasingly polarized Left and Right. Although I’ve never been sure about how fast the speed of change would get there, I’ve usually estimated mid-century or soon after.

Recent trends do not encourage optimism. In many cases, people are actually proud of their intolerance of the other side, proud to wear it as a badge. Even more ridiculously many of them call holding such a set of attitudes ‘love’, accusing the other side of being ‘haters’ even as they go out rioting against their existence and vowing never to live peacefully side by side with them because they stand for ‘hate’. It doesn’t bode well for peace, or for language. The love on display in the #lovetrumpshate demos is a doubleplusgood love, 1984 doublespeak for hatred and despising of ‘the other’, not the sort we used to understand. This new ‘love’ is love for those with who you share allegiance, and a deep hatred for everyone else. The very dangerous sort of love that wars are made from. The love I was brought up to understand is a love for others that doesn’t depend on who they are or what they believe. The sort that hates sin but loves the sinner. That’s actually a hard thing to understand and a tough principle to live by but many generations managed to do that. You may disagree with what someone says or does, but you can still love them as a person. That is love, not ‘intolerance of intolerance’, or ‘hating haters’. When you hate others for who they are, even if you rationalize that as being because they are evil, war is a short step away. In rare occasions, such as when it’s Hitler, doing what he did, then war is justified and we actually do take up arms.

If I only had friends I agreed with, I’d have none at all. I disagree often with many of the people who I follow or who follow me, but I am very happy to share the planet with them and to get on as best we can. Thankfully, almost all share that same view and accept me with all my differences. I hardly ever get trolled or called names. I sometimes tease, and sometimes get teased, sometimes I point out a few home truths and sometimes people point out a few of my faults too. And that’s about the limit for what should happen in civil society.

If you really do want a war and you’re prepared to kill others and die yourself for it, then fine, but have a good think about that first. If you’ve never lived through violent conflict first hand, and the nearest you’ve ever got is using a hashtag, waving a banner, emoting or virtue signalling, then grow up, get out of your playpen or safe space, and start behaving like a civilized adult. That involves discussion of tough ideas, it often involves looking at hard and unpleasant facts and it involves reaching very difficult compromises with other people, not just calling them names or sulking in a corner because you didn’t get your way. It’s the difference between being a kidult and an adult, the difference between a luvvie and a leader.

I don’t really need to labor that point, we all see this new intolerance and hatred every day now, whether it’s far right marches or far left ones, #lockherup or #lovetrumpshate, Brexiteers or Remainers, #blacklivesmatter or #alllivesmatter. I’ve said this stuff many times before. We need to learnt to get along. Sure, by all means gently tease the other lot, but accept that while you may not agree with them, they have just as much right to their views as you do to yours.

We may reasonably ask how we got to this state. When Thatcher was the most disliked PM the UK has ever elected, or when Reagan was elected, those who voted the other way accepted the result peacefully. They grieved and moaned a bit for sure, and argued against policies all the time of course, as they indeed should, but democracy carried on peacefully. When Tony Blair was elected, or Bill Clinton, or even George W Bush, it was still peaceful. Even when Obama was voted in just 8 years ago, it was still peaceful. The people who didn’t like it accepted that the pendulum would eventually swing back and they’d get their way again.

Some time during the last decade, the foundations of civilized society have badly eroded and collapse of the walls has started. If we don’t do some much-needed repair, then the Great Western War will go from an idea in a blog to reality.

There are several contributing factors. Replacement of religion by political correctness harnesses the religious zeal of a new convert to PC causes. The energy-intense fuel of sanctimony powers new-found hatred of their own community, as we see manifested in the white protesters whining about #whiteprivilege, cultural appropriation or joining the increasingly anti-white racist #blacklivesmatter movement. This is similar to the rejection of background, friends and family so often seen in new religious converts over the ages. Religion has declined quickly in recent years so this force is an important contributing factor, becoming a secular Spanish Inquisition.

But while secular religion substitution is a powerful force lying behind some of this new divide, it is not the strongest force. For that we need to look at the self-reinforcing social , information and cultural bubbles caused by social networking, and these are what really lie behind this divide growing over the last decade.

Social media such as Facebook provide a strongly insulated protected world where nobody ever needs to see views that differ from what they find comfortable. They are a safe space, a play pen, full of friends and same-thinking celebrities, full of being stroked, and safe from being attacked. Mostly anyway. They are therefore very dangerous places where group think is seeded, germinates and quickly matures, and where alternative views are kept away. Outside social media, the real media is populated and run by those who have become more polarized by these bubbles themselves, so the real media has also become far more polarized. People then watch channels they feel comfortable with and read papers that share the same spin preferences. So the social media and real media become aligned and a superbubble arises that accounts for the entirety of information input.

When people spend so much of their time in these bubbles and when they even get their news from them, filtered and spun to reinforce their existing groupthink, they can build an extremely distorted view of the world that bears little resemblance to reality. They may be wholly unaware of some events because their news source completely filters them out, or they might be aware of some other events, but via such spun reporting and presentation of the facts that they have no real understanding of hat actually happened. On the other side, another group is seeing different sets of events, or very different interpretations of the same ones. I read several newspapers every day, from different parts of the political spectrum, and I am often shocked by just how much difference there is in how they are interpreted and presented to readers. It really is no surprise that each side thinks of the other so badly, when although they are probably actually not very different people, they are seeing extremely different information. Even from the same set of events, people will come to very different conclusion if they only see some of what’s going on, and only though very distorted lenses and filters.

I’d therefore suggest that the biggest problem we face is not that half of the population are nasty horrible people who we should rightly refuse to peacefully co-exist with. The problem is that although the other side is really only slightly different from us, and probably share most of the same desires and values, and really only differ a bit on how best to achieve pretty much the same fair and free society we want, where the poor and unfortunate are protected as much as possible, and people can get on with living free and happy lives as they see fit, but are seeing extremely different information about what is going on because they are locked into different media and social media bubbles.

The problem therefore is the bubbles, not the people. Republicans and Brexiteers are actually not all uneducated misogynist omniphobic bigots. Democrats and Remainers are not all antisemitic antiwhite snowflake commies. A few on either side actually are, but most aren’t. Actually, almost everyone is quite a nice person who just wants to get on with life and will cheerfully help anyone else they can along the way. The problem is that each half thinks the other half are a bunch of idiots and nasties hellbent on wiping them out and destroying the world.

Social media was never meant to be the cause of division. We all imagined that networking would make the world a nicer place. We would all get to know each other better, learn that we’re really not that different, and peace would result. Actually, it has become a force for the amplification of tribalism.

I could speculate further that the deeper problem is advertising. Maybe the polarization has arisen because of self-reinforcement caused by tapping into small differences in personal preferences and pandering to them via advertising for commercial gain, thereby feeding them and making hem bigger. I could, but I need to develop that line of argument and leave it for another blog.

 

 

Future Augmented Reality

AR has been hot on the list of future IT tech for 25 years. It has been used for various things since smartphones and tablets appeared but really hit the big time with the recent Pokemon craze.

To get an idea of the full potential of augmented reality, recognize that the web and all its impacts on modern life came from the convergence of two medium sized industries – telecoms and computing. Augmented reality will involve the convergence of everything in the real world with everything in the virtual world, including games, media, the web, art, data, visualization, architecture, fashion and even imagination. That convergence will be enabled by ubiquitous mobile broadband, cloud, blockchain payments, IoT, positioning and sensor tech, image recognition, fast graphics chips, display and visor technology and voice and gesture recognition plus many other technologies.

Just as you can put a Pokemon on a lawn, so you could watch aliens flying around in spaceships or cartoon characters or your favorite celebs walking along the street among the other pedestrians. You could just as easily overlay alternative faces onto the strangers passing by.

People will often want to display an avatar to people looking at them, and that could be different for every viewer. That desire competes with the desire of the viewer to decide how to see other people, so there will be some battles over who controls what is seen. Feminists will certainly want to protect women from the obvious objectification that would follow if a woman can’t control how she is seen. In some cases, such objectification and abuse could even reach into hate crime territory, with racist, sexist or homophobic virtual overlays. All this demands control, but it is far from obvious where that control would come from.

As for buildings, they too can have a virtual appearance. Virtual architecture will show off architect visualization skills, but will also be hijacked by the marketing departments of the building residents. In fact, many stakeholders will want to control what you see when you look at a building. The architects, occupants, city authorities, government, mapping agencies, advertisers, software producers and games designers will all try to push appearances at the viewer, but the viewer might want instead to choose to impose one from their own offerings, created in real time by AI or from large existing libraries of online imagery, games or media. No two people walking together on a street would see the same thing.

Interior decor is even more attractive as an AR application. Someone living in a horrible tiny flat could enhance it using AR to give the feeling of far more space and far prettier decor and even local environment. Virtual windows onto Caribbean beaches may be more attractive than looking at mouldy walls and the office block wall that are physically there. Reality is often expensive but images can be free.

Even fashion offers a platform for AR enhancement. An outfit might look great on a celebrity but real life shapes might not measure up. Makeovers take time and money too. In augmented reality, every garment can look as it should, and that makeup can too. The hardest choice will be to choose a large number of virtual outfits and makeups to go with the smaller range of actual physical appearances available from that wardrobe.

Gaming is in pole position, because 3D world design, imagination, visualization and real time rendering technology are all games technology, so perhaps the biggest surprise in the Pokemon success is that it was the first to really grab attention. People could by now be virtually shooting aliens or zombies hoarding up escalators as they wait for their partners. They are a little late, but such widespread use of personal or social gaming on city streets and in malls will come soon.

AR Visors are on their way too, and though the first offerings will be too expensive to achieve widespread adoption, cheaper ones will quickly follow. The internet of things and sensor technology will create abundant ground-up data to make a strong platform. As visors fall in price, so too will the size and power requirements of the processing needed, though much can be cloud-based.

It is a fairly safe bet that marketers will try very hard to force images at us and if they can’t do that via blatant in-your-face advertising, then product placement will become a very fine art. We should expect strong alliances between the big marketing and advertising companies and top games creators.

As AI simultaneously develops, people will be able to generate a lot of their own overlays, explaining to AI what they’d like and having it produced for them in real time. That would undermine marketing use of AR so again there will be some battles for control. Just as we have already seen owners of landmarks try to trademark the image of their buildings to prevent people including them in photographs, so similar battles will fill the courts over AR. What is to stop someone superimposing the image of a nicer building on their own? Should they need to pay a license to do so? What about overlaying celebrity faces on strangers? What about adding multimedia overlays from the web to make dull and ordinary products do exciting things when you use them? A cocktail served in a bar could have a miniature Sydney fireworks display going on over it. That might make it more exciting, but should the media creator be paid and how should that be policed? We’ll need some sort of AR YouTube at the very least with added geolocation.

The whole arts and media industry will see city streets as galleries and stages on which to show off and sell their creations.

Public services will make more mundane use of AR. Simple everyday context-dependent signage is one application, but overlays would be valuable in emergencies too. If police or fire services could superimpose warning on everyone’s visors nearby, that may help save lives in emergencies. Health services will use AR to assist ordinary people to care for a patient until an ambulance arrives

Shopping provide more uses and more battles. AR will show you what a competing shop has on offer right beside the one in front of you. That will make it easy to digitally trespass on a competitor’s shop floor. People can already do that on their smartphone, but AR will put the full image large as life right in front of your eyes to make it very easy to compare two things. Shops won’t want to block comms completely because that would prevent people wanting to enter their shop at all, so they will either have to compete harder or find more elaborate ways of preventing people making direct visual comparisons in-store. Perhaps digital trespassing might become a legal issue.

There will inevitably be a lot of social media use of AR too. If people get together to demonstrate, it will be easier to coordinate them. If police insist they disperse, they could still congregate virtually. Dispersed flash mobs could be coordinated as much as ones in the same location. That makes AR a useful tool for grass-roots democracy, especially demonstrations and direct action, but it also provides a platform for negative uses such as terrorism. Social entrepreneurs will produce vast numbers of custom overlays for millions of different purposes and contexts. Today we have tens of millions of websites and apps. Tomorrow we will have even more AR overlays.

These are just a few of the near term uses of augmented reality and a few hints as issues arising. It will change every aspect of our lives in due course, just as the web has, but more so.

 

Negativity has to end soon

There is much negativity about the future at the moment but post-Brexit, I am optimistic about our future. It looks better than it did before the referendum. Negativity spoils the short term but not the long term. Even if the next PM is rubbish – and once again it is a choice between bad and useless – they will be replaced by a better one in due course. Short term quite bad, long term very good.

The UK voted to leave the EU because most people thought we would be better leaving it, including me. Many commentators seek to project their own prejudices onto those who voted the other way, but all we know is that 52% voted to leave the EU; we don’t know why each one made that decision. Counting the votes told how many wanted to stay or leave the EU and only that; it can’t be mined to derive details of the mindset leading to that vote. It is not actually reasonable to infer that someone is a racist selfish moron from a leave vote. They might be, but you can’t derive that from the vote itself; you’d need other data. I’m not interested in debating all the various opinion polls about possible reasons, but it seem to me that there is little in common between typical poll stats for reasons given and the straw men put up by some remainers to demonise leavers. Demonisation just increases division.

Leavers voted leave for diverse baskets of reasons and attitudes, but the reasonable hope of probably most of them was that Britain could survive and prosper outside the EU, though economic reasons were usually secondary to escaping an undemocratic EU that was going the wrong way. Unfortunately we don’t currently have the competent and well-intentioned politicians and economic leaders we need to achieve the full potential so that needs fixed. We have some, but many seem to think it is more important to sulk in the corner, stomp their feet, do all they can to harm the economy, stir up division and encourage hatred, resentment and general bad feeling instead of putting their effort into making the most of a situation they didn’t want. They’d seemingly rather live in misery so they could say ‘I told you so’, but for some it might be that they actually don’t know how to do their jobs outside of the EU. They need to learn fast or be replaced.

That was to be expected, but it is a passing phase. Eventually, they’ll stop sulking and start doing the job they’re paid to do, or they’ll be replaced by others who can and will. Then the future freedom, prosperity and opportunity will come, slowly but surely, and it will become clear that the right decision was made and people will wonder what all the fuss was about. The UK will prosper, and the EU will either steer away from an embryonic Unites States of Europe towards a proper Common Market or evaporate via the domino effect, regardless of Tusk’s silly remark today that ‘there will be no sequel to Brexit’, which I suspect will go down as one of the worst predictions in political history.

Already, countries around the world are starting to discuss trade agreements with us. There is already enthusiasm for a new trading block of free and independent countries to deal with the EU. Currency and stocks and shares were always expected to take a short term hit during a period of uncertainty, and higher interest rates for out national debt was always expected to increase. Those are short term costs of a bigger long term benefit. Politicians, economists and bankers should work to accelerate the recovery and provide momentum to take us into improved prosperity. Nothing can be gained by moaning about how awful it is, exaggerating gloom or talking the economy down.

The media never accepts responsibility for anything, but they too play a part in the talking down and general negativity we’re seeing now. They don’t simply report things, they add huge negative spin and bias to make their own political points, to try to prevent Brexit or to reduce the changes and consequent benefits it could provide. They have also played a large role in the election of the new PM, strongly favouring one candidate (May) while undermining all the others. When the dust settles, it will be an excellent time to review the terms of existence of both the BBC and Channel 4 and especially to restore the impartiality the BBC once was famed for. Using the BBC or Channel 4 News as data sources at the moment is the intellectual equivalent of trying to survive by drinking swamp water full of decomposing sheep. Political bias in paid-for news channels is to be expected, but bias in organisations paid for equally by everyone is not acceptable, and if they can’t or won’t police themselves, then external policing should be imposed.

Some negativity was always expected after the referendum, whichever way it went. It must be just a short term hit, not become a way of life. We must not let it become the norm. Sulking benefits nobody.

 

 

 

 

 

On Independence Day, remember that the most important independence is independence of thought

Division is the most obvious observation of the West right now. The causes of it are probably many but one of the biggest must be the reinforcement of views that people experience due to today’s media and especially social media. People tend to read news from sources that agree with them, and while immersed in a crowd of others sharing the same views, any biases they had quickly seem to be the norm. In the absence of face to face counterbalances, extreme views may be shared, normalized, and drift towards extremes is enabled. Demonisation of those with opposing views often follows. This is one of the two main themes of my new book Society Tomorrow, the other being the trend towards 1984, which is somewhat related since censorship follows from division..

It is healthy to make sure you are exposed to views across the field. When you regularly see the same news with very different spins, and notice which news doesn’t even appear in some channels, it makes you less vulnerable to bias. If you end up disagreeing with some people, that is fine; better to be right than popular. Other independent thinkers won’t dump you just because you disagree with them. Only clones will, and you should ask whether they matter that much.

Bias is an error source, it is not healthy. You can’t make good models of the world if you can’t filter bias, you can’t make good predictions. Independent thought is healthy, even when it is critical or skeptical. It is right to challenge what you are told, not to rejoice that it agrees with what you already believed. Learning to filter bias from the channels you expose yourself to means your conclusions, your thoughts, and your insights are your own. Your mind is your own, not just another clone.

Theoretical freedom means nothing if your mind has been captured and enslaved.

Celebrate Independence Day by breaking free from your daily read, or making sure you start reading other sources too. Watch news channels that you find supremely irritating sometimes. Follow people you profoundly disagree with. Stay civil, but more importantly, stay independent. Liberate your consciousness, set your mind free.

 

Guest Post: Reed and Bhs are inevitable collateral damage in today’s omni-channel sales and marketing world

Another guest post from Christopher Moseley, (details below)

Reed and Bhs are inevitable collateral damage in today’s omni-channel sales and marketing world

It’s not hard not to get a little bit nostalgic about the death throes of well-known British High Street brands. Woollies was the first big name in living memory to get killed off in the Great War of the Internet versus the High Street; Austin Reed and Bhs are the very latest casualties.

Philip Green’s soon to face a grilling from a Commons committee, and no doubt the sense of outrage and accusations of asset stripping will heighten the tensions and anger associated with job losses and the of dying British High Street brands. As to Austin Reed, it’s hard to see a well-heeled target figure stepping forward to face similar political brickbats: it just kind of, well, died away.

Asset stripping aside it’s hard to see how tired old brands like Bhs might have survived in a world where choice is a touch screen away. The venerable British High Street, and the myriad shops which struggle to stay solvent within the confines of her bricks and mortar structure, still has a white knight in the form of Mary Portas, but it’s clear that the writing is on the, er, shop window … it reads, ‘Closing Down’.

Twenty or so years ago if I had wanted to buy a set of headphones I would have strolled to my nearest retailers to make my purchase.  In the 2010s, close as I am to my local high street, I can simply go online. It’s the only viable decision – there’s simply a much bigger choice, and greater availability.

And with a smartphone in hand, or a laptop or tablet at my side, I’m able to quickly locate a wealth of information about my desired product before being given a list of potential suppliers – often ranked by reliability and item price.

Why would I ‘go’ bricks and mortar, when with a simple click my goods can be delivered to my house the very next day?

Why break into a bipedal sweat when one can surf?

Omni-channel selling provides consumers with numerous channels through which they can interact with and purchase from retail businesses. There’s all the attendant information about products, the means to interact with technical experts, and a giddy range of devices: smartphones, desktops, notebooks to browse on.

The 24-7 shopping experience

The obvious advantage of Internet shopping is that is that one can shop well after the High Street curfew of 5:30pm. We can all shop to heart’s content, on the couch, in the bath, or in a tent on Ben Nevis. Businesses that can’t cater for the around-the-clock punters face obliteration. Why walk?

The future’s bespoke, more interesting and built for humans

Around 16 years ago, when the first corrosive impact of the Internet was being felt in the High Street, I once tried to stage a media stunt. I proposed a debate between several well-known exponents of retail, pitted against some toughies (clients actually) who worked in e-commerce. If memory serves I’d wanted to co-opt a Selfridges or Harrods window to conduct the debate. It would have been fab I think.

It never happened – I guess the issue wasn’t quite sufficiently in the public eye back in ’00.

It’s a different story today. We’re right in the middle of a bloodbath and it’s hard to see a future for the great British High Street, other than, perhaps, this is an opportunity to return to something rather old-fashioned, something much more traditional.

If there is a future for the High Street, it won’t be a continuation of today’s confection of identikit chain stores, but rather much akin to the boutique butcher, baker and candlestick maker of yesteryear. Throw in some vibrant street markets, some residential housing, and one has something like the world of the Edwardian era.

So, the mantra of the High Street in the 2020s might just be, ‘Let’s party like it’s 1899 …’

Chris Moseley

Head of Public Relations, Merchant Marketing Group

Email. chris@merchantmarketinggroup.com

Tel +44 238022 5478