Category Archives: culture

AI is mainly a stimulative technology that will create jobs

AI has been getting a lot of bad press the last few months from doom-mongers predicting mass unemployment. Together with robotics, AI will certainly help automate a lot of jobs, but it will also create many more and will greatly increase quality of life for most people. By massively increasing the total effort available to add value to basic resources, it will increase the size of the economy and if that is reasonably well managed by governments, that will be for all our benefit. Those people who do lose their jobs and can’t find or create a new one could easily be supported by a basic income financed by economic growth. In short, unless government screws up, AI will bring huge benefits, far exceeding the problems it will bring.

Over the last 20 years, I’ve often written about the care economy, where the more advanced technology becomes, the more it allows to concentrate on those skills we consider fundamentally human – caring, interpersonal skills, direct human contact services, leadership, teaching, sport, the arts, the sorts of roles that need emphatic and emotional skills, or human experience. AI and robots can automate intellectual and physical tasks, but they won’t be human, and some tasks require the worker to be human. Also, in most careers, it is obvious that people focus less and less on those automatable tasks as they progress into the most senior roles. Many board members in big companies know little about the industry they work in compared to most of their lower paid workers, but they can do that job because being a board member is often more about relationships than intellect.

AI will nevertheless automate many tasks for many workers, and that will free up much of their time, increasing their productivity, which means we need fewer workers to do those jobs. On the other hand, Google searches that take a few seconds once took half a day of research in a library. We all do more with our time now thanks to such simple AI, and although all those half-days saved would add up to a considerable amount of saved work, and many full-time job equivalents, we don’t see massive unemployment. We’re all just doing better work. So we can’t necessarily conclude that increasing productivity will automatically mean redundancy. It might just mean that we will do even more, even better, like it has so far. Or at least, the volume of redundancy might be considerably less. New automated companies might never employ people in those roles and that will be straight competition between companies that are heavily automated and others that aren’t. Sometimes, but certainly not always, that will mean traditional companies will go out of business.

So although we can be sure that AI and robots will bring some redundancy in some sectors, I think the volume is often overestimated and often it will simply mean rapidly increasing productivity, and more prosperity.

But what about AI’s stimulative role? Jobs created by automation and AI. I believe this is what is being greatly overlooked by doom-mongers. There are three primary areas of job creation:

One is in building or programming robots, maintaining them, writing software, or teaching them skills, along with all the associated new jobs in supporting industry and infrastructure change. Many such jobs will be temporary, lasting a decade or so as machines gradually take over, but that transition period is extremely valuable and important. If anything, it will be a lengthy period of extra jobs and the biggest problem may well be filling those jobs, not widespread redundancy.

Secondly, AI and robots won’t always work direct with customers. Very often they will work via a human intermediary. A good example is in medicine. AI can make better diagnoses than a GP, and could be many times cheaper, but unless the patient is educated, and very disciplined and knowledgeable, it also needs a human with human skills to talk to a patient to make sure they put in correct information. How many times have you looked at an online medical diagnosis site and concluded you have every disease going? It is hard to be honest sometimes when you are free to interpret every possible symptom any way you want, much easier to want to be told that you have a special case of wonderful person syndrome. Having to explain to a nurse or technician what is wrong forces you to be more honest about it. They can ask you similar questions, but your answers will need to be moderated and sensible or you know they might challenge you and make you feel foolish. You will get a good diagnosis because the input data will be measured, normalized and scaled appropriately for the AI using it. When you call a call center and talk to a human, invariably they are already the front end of a massive AI system. Making that AI bigger and better won’t replace them, just mean that they can deal with your query better.

Thirdly, and I believe most importantly of all, AI and automation will remove many of the barriers that stop people being entrepreneurs. How many business ideas have you had and not bothered to implement because it was too much effort or cost or both for too uncertain a gain? 10? 100? 1000? Suppose you could just explain your idea to your home AI and it did it all for you. It checked the idea, made a model, worked out how to make it work or whether it was just a crap idea. It then explained to you what the options were and whether it would be likely to work, and how much you might earn from it, and how much you’d actually have to do personally and how much you could farm out to the cloud. Then AI checked all the costs and legal issues, did all the admin, raised the capital by explaining the idea and risks and costs to other AIs, did all the legal company setup, organised the logistics, insurance, supply chains, distribution chains, marketing, finance, personnel, ran the payroll and tax. All you’d have to do is some of the fun work that you wanted to do when you had the idea and it would find others or machines or AI to fill in the rest. In that sort of world, we’d all be entrepreneurs. I’d have a chain of tea shops and a fashion empire and a media empire and run an environmental consultancy and I’d be an artist and a designer and a composer and a genetic engineer and have a transport company and a construction empire. I don’t do any of that because I’m lazy and not at all entrepreneurial, and my ideas all ‘need work’ and the economy isn’t smooth and well run, and there are too many legal issues and regulations and it would all be boring as hell. If we automate it and make it run efficiently, and I could get as much AI assistance as I need or want at every stage, then there is nothing to stop me doing all of it. I’d create thousands of jobs, and so would many other people, and there would be more jobs than we have people to fill them, so we’d need to build even more AI and machines to fill the gaps caused by the sudden economic boom.

So why the doom? It isn’t justified. The bad news isn’t as bad as people make out, and the good news never gets a mention. Adding it together, AI will stimulate more jobs, create a bigger and a better economy, we’ll be doing far more with our lives and generally having a great time. The few people who will inevitably fall through the cracks could easily be financed by the far larger economy and the very generous welfare it can finance. We can all have the universal basic income as our safety net, but many of us will be very much wealthier and won’t need it.


Google v Facebook – which contributes most to humanity?

Please don’t take this too seriously, it’s intended as just a bit of fun. All of it is subjective and just my personal opinion of the two companies.

Google’s old motto of ‘do no evil’ has taken quite a battering over the last few years, but my overall feeling towards them remains somewhat positive overall. Facebook’s reputation has also become muddied somewhat, but I’ve never been an active user and always found it supremely irritating when I’ve visited to change privacy preferences or read a post only available there, so I guess I am less positive towards them. I only ever post to Facebook indirectly via this blog and twitter. On the other hand, both companies do a lot of good too. It is impossible to infer good or bad intent because end results arise from a combination of intent and many facets of competence such as quality of insight, planning, competence, maintenance, response to feedback and many others. So I won’t try to differentiate intent from competence and will just stick to casual amateur observation of the result. In order to facilitate score-keeping of the value of their various acts, I’ll use a scale from very harmful to very beneficial, -10 to +10.

Google (I can’t bring myself to discuss Alphabet) gave us all an enormous gift of saved time, improved productivity and better self-fulfilment by effectively replacing a day in the library with a 5 second online search. We can all do far more and live richer lives as a result. They have continued to build on that since, adding extra features and improved scope. It’s far from perfect, but it is a hell of a lot better than we had before. Score: +10

Searches give Google a huge and growing data pool covering the most intimate details of every aspect of our everyday lives. You sort of trust them not to blackmail you or trash your life, but you know they could. The fact remains that they actually haven’t. It is possible that they might be waiting for the right moment to destroy the world, but it seems unlikely. Taking all our intimate data but choosing not to end the world yet: Score +9

On the other hand, they didn’t do either of those things purely through altruism. We all pay a massive price: advertising. Advertising is like a tax. Almost every time you buy something, part of the price you pay goes to advertisers. I say almost because Futurizon has never paid a penny yet for advertising and yet we have sold lots, and I assume that many other organisations can say the same, but most do advertise, and altogether that siphons a huge amount from our economy. Google takes lots of advertising revenue, but if they didn’t take it, other advertisers would, so I can only give a smallish negative for that: Score -3

That isn’t the only cost though. We all spend very significant time getting rid of ads, wasting time by clicking on them, finding, downloading and configuring ad-blockers to stop them, re-configuring them to get entry to sites that try to stop us from using ad-blockers, and often paying per MB for unsolicited ad downloads to our mobiles. I don’t need to quantify that to give all that a score of -9.

They are still 7 in credit so they can’t moan too much.

Tax? They seem quite good at minimizing their tax contributions, while staying within the letter of the law, while also paying good lawyers to argue what the letter of the law actually says. Well, most of us try at least a bit to avoid paying taxes we don’t have to pay. Google claims to be doing us all a huge favor by casting light on the gaping holes in international tax law that let them do it, much like a mugger nicely shows you the consequences of inadequate police coverage by enthusiastically mugging you. Noting the huge economic problems caused across the world by global corporates paying far less tax than would seem reasonable to the average small-business-owner, I can’t honestly see how this could live comfortably with their do-no evil mantra. Score: -8

On the other hand, if they paid all that tax, we all know governments would cheerfully waste most of it. Instead, Google chooses to do some interesting things with it. They gave us Google Earth, which at least morally cancels out their ‘accidental’ uploading of everyone’s wireless data as their street-view cars went past.They have developed self-driving cars. They have bought and helped develop Deep-mind and their quantum computer. They have done quite a bit for renewable energy. They have spent some on high altitude communications planes supposedly to bring internet to the rural parts of the developing world. When I were a lad, I wanted to be a rich bastard so I could do all that. Now, I watch as the wealthy owners of these big companies do it instead. I am fairly happy with that. I get the results and didn’t have to make the effort. We get less tax, but at least we get some nice toys. Almost cancels. Score +6

They are trying to use their AI to analyse massive data pools of medical records to improve medicine. Score +2

They are also building their databases more while doing that but we don’t yet see the downside. We have to take what they are doing on trust until evidence shows otherwise.

Google has tried and failed at many things that were going to change the world and didn’t, but at least they tried. Most of us don’t even try. Score +2

Oh yes, they bought YouTube, so I should factor that in. Mostly harmless and can be fun. Score: +2

Almost forgot Gmail too. Score +3

I’m done. Total Google contribution to humanity: +14

Well done! Could do even better.

I’ve almost certainly overlooked some big pluses and minuses, but I’ll leave it here for now.

Now Facebook.

It’s obviously a good social network site if you want that sort of thing. It lets people keep in touch with each other, find old friends and make new ones. It lets others advertise their products and services, and others to find or spread news. That’s all well and good and even if I and many other people don’t want it, many others do, so it deserves a good score, even if it isn’t as fantastic as Google’s search, that almost everyone uses, all the time. Score +5

Connected, but separate from simply keeping in touch, is the enormous pleasure value people presumably get from socializing. Not me personally, but ‘people’. Score +8

On the downside: Quite a lot of problems result from people, especially teens, spending too much time on Facebook. I won’t reproduce the results of all the proper academic  studies here, but we’ve all seen various negative reports: people get lower grades in their exams, people get bullied, people become socially competitive – boasting about their successes while other people feel insecure or depressed when others seem to be doing better, or are prettier, or have more friends. Keeping in touch is good, but cutting bits off others’ egos to build your own isn’t. It is hard not to conclude that the negative uses of keeping in touch outweigh the positive ones. Long-lived bad-feelings outweigh short-lived ego-boosts. Score: -8

Within a few years of birth, Facebook evolved from a keeping-in-touch platform to a general purpose mini-web. Many people were using Facebook to do almost everything that others would do on the entire web. Being in a broom cupboard is fine for 5 minutes if you’re playing hide and seek, but it is not desirable as a permanent state. Still, it is optional, so isn’t that bad per se: Score: -3

In the last 2 or 3 years, it has evolved further, albeit probably unintentionally, to become a political bubble, as has become very obvious in Brexit and the US Presidential Election, though it was already apparent well before those. Facebook may not have caused the increasing divide we are seeing between left and right, across the whole of the West, but it amplifies it. Again, I am not implying any intent, just observing the result. Most people follow people and media that echoes their own value judgments. They prefer resonance to dissonance. They prefer to have their views reaffirmed than to be disputed. When people find a comfortable bubble where they feel they belong, and stay there, it is easy for tribalism to take root and flourish, with demonization of the other not far behind. We are now seeing that in our bathtub society, with two extremes and a rapidly shallowing in-between that was not long ago the vast majority. Facebook didn’t create human nature; rather, it is a victim of it, but nonetheless it provides a near-monopoly social network that facilitates such political bubbles and their isolation while doing far too little to encourage integration in spite of its plentiful resources. Dangerous and Not Good. Score -10

On building databases of details of our innermost lives, managing not to use the data to destroy our lives but instead only using it to sell ads, they compare with Google. I’ll score that the same total for the same reasons: Net Score -3

Tax? Quantities are different, but eagerness to avoid tax seems similar to Google. Principles matter. So same score: -8

Assorted messaging qualifies as additional to the pure social networking side I think so I’ll generously give them an extra bit for that: Score +2

They occasionally do good things with it like Google though. They also are developing a high altitude internet, and are playing with space exploration. Tiny bit of AI stuff, but not much else has crossed my consciousness. I think it is far less than Google but still positive, so I’ll score: +3

I honestly can’t think of any other significant contributions from Facebook to make the balance more positive, and I tried. I think they want to make a positive contribution, but are too focused on income to tackle the social negatives properly.

Total Facebook contribution to humanity: -14.

Oh dear! Must do better.

Conclusion: We’d be a lot worse off without Google. Even with their faults, they still make a great contribution to humankind. Maybe not quite a ‘do no evil’ rating, but certainly they qualify for ‘do net good’. On the other hand, sadly, I have to say that my analysis suggests we’d be a lot better off without Facebook. As much better off without them as we benefit by having Google.

If I have left something major out, good or bad, for either company please feel free to add your comments. I have deliberately left out their backing of their own political leanings and biases because whether you think they are good or bad depends where you are coming from. They’d only score about +/-3 anyway, which isn’t a game changer.



Future sex, gender and relationships: how close can you get?

Using robots for gender play

Using robots for gender play

I recently gave a public talk at the British Academy about future sex, gender, and relationship, asking the question “How close can you get?”, considering particularly the impact of robots. The above slide is an example. People will one day (between 2050 and 2065 depending on their budget) be able to use an android body as their own or even swap bodies with another person. Some will do so to be young again, many will do so to swap gender. Lots will do both. I often enjoy playing as a woman in computer games, so why not ‘come back’ and live all over again as a woman for real? Except I’ll be 90 in 2050.

The British Academy kindly uploaded the audio track from my talk at

If you want to see the full presentation, here is the PowerPoint file as a pdf:


I guess it is theoretically possible to listen to the audio while reading the presentation. Most of the slides are fairly self-explanatory anyway.

Needless to say, the copyright of the presentation belongs to me, so please don’t reproduce it without permission.


Christmas in 2040

I am cheating with this post, since I did a newspaper interview that writes up some of my ideas and will save time rewriting it all. Here’s a link:

I hope you all have a wonderful Christmas.

Chat-bots will help reduce loneliness, a bit

Amazon is really pushing its Echo and Dot devices at the moment and some other companies also use Alexa in their own devices. They are starting to gain avatar front ends too. Microsoft has their Cortana transforming into Zo, Apple has Siri’s future under wraps for now. Maybe we’ll see Siri in a Sari soon, who knows. Thanks to rapidly developing AI, chatbots and other bots have also made big strides in recent years, so it’s obvious that the two can easily be combined. The new voice control interfaces could become chatbots to offer a degree of companionship. Obviously that isn’t as good as chatting to real people, but many, very many people don’t have that choice. Loneliness is one of the biggest problems of our time. Sometimes people talk to themselves or to their pet cat, and chatting to a bot would at least get a real response some of the time. It goes further than simple interaction though.

I’m not trying to understate the magnitude of the loneliness problem, and it can’t solve it completely of course, but I think it will be a benefit to at least some lonely people in a few ways. Simply having someone to chat to will already be of some help. People will form emotional relationships with bots that they talk to a lot, especially once they have a visual front end such as an avatar. It will help some to develop and practice social skills if that is their problem, and for many others who feel left out of local activity, it might offer them real-time advice on what is on locally in the next few days that might appeal to them, based on their conversations. Talking through problems with a bot can also help almost as much as doing so with a human. In ancient times when I was a programmer, I’d often solve a bug by trying to explain how my program worked, and in doing so i would see the bug myself. Explaining it to a teddy bear would have been just as effective, the chat was just a vehicle for checking through the logic from a new angle. The same might apply to interactive conversation with a bot. Sometimes lonely people can talk too much about problems when they finally meet people, and that can act as a deterrent to future encounters, so that barrier would also be reduced. All in all, having a bot might make lonely people more able to get and sustain good quality social interactions with real people, and make friends.

Another benefit that has nothing to do with loneliness is that giving a computer voice instructions forces people to think clearly and phrase their requests correctly, just like writing a short computer program. In a society where so many people don’t seem to think very clearly or even if they can, often can’t express what they want clearly, this will give some much needed training.

Chatbots could also offer challenges to people’s thinking, even to help counter extremism. If people make comments that go against acceptable social attitudes or against known facts, a bot could present the alternative viewpoint, probably more patiently than another human who finds such viewpoints frustrating. I’d hate to see this as a means to police political correctness, though it might well be used in such a way by some providers, but it could improve people’s lack of understanding of even the most basic science, technology, culture or even politics, so has educational value. Even if it doesn’t convert people, it might at least help them to understand their own views more clearly and be better practiced at communicating their arguments.

Chat bots could make a significant contribution to society. They are just machines, but those machines are tools for other people and society as a whole to help more effectively.


AI presents a new route to attack corporate value

As AI increases in corporate, social, economic and political importance, it is becoming a big target for activists and I think there are too many vulnerabilities. I think we should be seeing a lot more articles than we are about what developers are doing to guard against deliberate misdirection or corruption, and already far too much enthusiasm for make AI open source and thereby giving mischief-makers the means to identify weaknesses.

I’ve written hundreds of times about AI and believe it will be a benefit to humanity if we develop it carefully. Current AI systems are not vulnerable to the terminator scenario, so we don’t have to worry about that happening yet. AI can’t yet go rogue and decide to wipe out humans by itself, though future AI could so we’ll soon need to take care with every step.

AI can be used in multiple ways by humans to attack systems.

First and most obvious, it can be used to enhance malware such as trojans or viruses, or to optimize denial of service attacks. AI enhanced security systems already battle against adaptive malware and AI can probe systems in complex ways to find vulnerabilities that would take longer to discover via manual inspection. As well as AI attacking operating systems, it can also attack AI by providing inputs that bias its learning and decision-making, giving AI ‘fake news’ to use current terminology. We don’t know the full extent of secret military AI.

Computer malware will grow in scope to address AI systems to undermine corporate value or political campaigns.

A new route to attacking corporate AI, and hence the value in that company that relates in some way to it is already starting to appear though. As companies such as Google try out AI-driven cars or others try out pavement/sidewalk delivery drones, so mischievous people are already developing devious ways to misdirect or confuse them. Kids will soon have such activity as hobbies. Deliberate deception of AI is much easier when people know how they work, and although it’s nice for AI companies to put their AI stuff out there into the open source markets for others to use to build theirs, that does rather steer future systems towards a mono-culture of vulnerability types. A trick that works against one future AI in one industry might well be adaptable to another use in another industry with a little devious imagination. Let’s take an example.

If someone builds a robot to deliberately step in front of a self-driving car every time it starts moving again, that might bring traffic to a halt, but police could quickly confiscate the robot, and they are expensive, a strong deterrent even if the pranksters are hiding and can’t be found. Cardboard cutouts might be cheaper though, even ones with hinged arms to look a little more lifelike. A social media orchestrated campaign against a company using such cars might involve thousands of people across a country or city deliberately waiting until the worst time to step out into a road when one of their vehicles comes along, thereby creating a sort of denial of service attack with that company seen as the cause of massive inconvenience for everyone. Corporate value would obviously suffer, and it might not always be very easy to circumvent such campaigns.

Similarly, the wheeled delivery drones we’ve been told to expect delivering packages any time soon will also have cameras to allow them to avoid bumping into objects or little old ladies or other people, or cats or dogs or cardboard cutouts or carefully crafted miniature tank traps or diversions or small roadblocks that people and pets can easily step over but drones can’t, that the local kids have built from a few twigs or cardboard from a design that has become viral that day. A few campaigns like that with the cold pizzas or missing packages that result could severely damage corporate value.

AI behind websites might also be similarly defeated. An early experiment in making a Twitter chat-bot that learns how to tweet by itself was quickly encouraged by mischief-makers to start tweeting offensively. If people have some idea how an AI is making its decisions, they will attempt to corrupt or distort it to their own ends. If it is heavily reliant on open source AI, then many of its decision processes will be known well enough for activists to develop appropriate corruption tactics. It’s not to early to predict that the proposed AI-based attempts by Facebook and Twitter to identify and defeat ‘fake news’ will fall right into the hands of people already working out how to use them to smear opposition campaigns with such labels.

It will be a sort of arms race of course, but I don’t think we’re seeing enough about this in the media. There is a great deal of hype about the various AI capabilities, a lot of doom-mongering about job cuts (and a lot of reasonable warnings about job cuts too) but very little about the fight back against AI systems by attacking them on their own ground using their own weaknesses.

That looks to me awfully like there isn’t enough awareness of how easily they can be defeated by deliberate mischief or activism, and I expect to see some red faces and corporate account damage as a result.


This article appeared yesterday that also talks about the bias I mentioned:

Since I wrote this blog, I was asked via Linked-In to clarify why I said that Open Source AI systems would have more security risk. Here is my response:

I wasn’t intending to heap fuel on a dying debate (though since current debate looks the same as in early 1990s it is dying slowly). I like and use open source too. I should have explained my reasoning better to facilitate open source checking: In regular (algorithmic) code, programming error rate should be similar so increasing the number of people checking should cancel out the risk from more contributors so there should be no a priori difference between open and closed. However:

In deep learning, obscurity reappears via neural net weightings being less intuitive to humans. That provides a tempting hiding place.

AI foundations are vulnerable to group-think, where team members share similar world models. These prejudices will affect the nature of OS and CS code and result in AI with inherent and subtle judgment biases which will be less easy to spot than bugs and be more visible to people with alternative world models. Those people are more likely to exist in an OS pool than a CS pool and more likely to be opponents so not share their results.

Deep learning may show the equivalent of political (or masculine and feminine). As well as encouraging group-think, that also distorts the distribution of biases and therefore the cancelling out of errors can no longer be assumed.

Human factors in defeating security often work better than exploiting software bugs. Some of the deep learning AI is designed to mimic humans as well as possible in thinking and in interfacing. I suspect that might also make them more vulnerable to meta-human-factor attacks. Again, exposure to different and diverse cultures will show a non-uniform distribution of error/bias spotting/disclosure/exploitation.

Deep learning will become harder for humans to understand as it develops and becomes more machine dependent. That will amplify the above weaknesses. Think of optical illusions that greatly distort human perception and think of similar in advanced AI deep learning. Errors or biases that are discovered will become more valuable to an opponent since they are less likely to be spotted by others, increasing their black market exploitation risk.

I have not been a programmer for over 20 years and am no security expert so my reasoning may be defective, but at least now you know what my reasoning was and can therefore spot errors in it.

The future of loneliness

This is primarily about a UK problem, and I honestly don’t know how much US society suffers from it, but I suspect at least some of it holds true in many areas there too.

I’m fortunate that it doesn’t affect me directly, since my wife is all the company I need to be happy, but loneliness is arguably the biggest problem in modern UK society, certainly one of the biggest. Young people feel lonely, old people feel lonely, new mothers feel lonely, students feel lonely. Many others too. It affects a lot of people.

The British Red Cross in conjunction with The Co-op today released a new report on it saying chronic loneliness is becoming a public health issue:

& saying 9 million people in the UK are always or often lonely

Older people are the most obvious group affected.

Some reports say loneliness increases chance of death by 25%:

Another recent report from Age UK already includes some alarming figures for older people. Taking just two examples (read it for far more) 1 in 8 over-65s chronically lonely, and nearly 1 in 14 having no close friends at all:

Although older people are the main problem group for loneliness, it can affect anyone, with a few other highlight groups. Each year, 1 in 4000 men between 45-59 commit suicide, 5 times as high as the average rate for female suicide.

New mothers can often feel lonely. The good news (according to netmums) is that thanks to smartphone use, the number is down from 60% a decade ago to 28% today, but that still means more than a quarter of new mums feel lonely even today. I’d also note that between 2006 and today, the netmums user base has changed a great deal, so much of that drop may well be attributable to the high proportion of new mums drawn from immigrant communities, which often have different social support characteristics than the rest of the population, so the figures might not be quite so bright for non-immigrant mums.

Students too experience moving away from an established family and friends support base to a totally new environment where often they might not know anyone at first. Not everyone is expert at making new friends quickly, so many students feel lonely too. Student suicides are at an all time high as students are ‘fraught with loneliness and anxiety’ according to Professor Siobhan O’Neill: discusses ‘the 7 ages on loneliness

The sick, the newly divorced, unhappy singles and recent retirees are other groups particularly vulnerable to loneliness. But enough figures and reports, with so much recent press and public discussion about it, we can’t claim that it is a new or unknown problem, but in spite of a few positives such as from netmums, we can be sure it still remains a huge and persistent problem. The organisations named above are doing their bit to help, as are many others, and still it persists.

It would be lovely to believe that improving social networking will solve it all, but it clearly hasn’t even though we could reasonably say that people are mostly familiar with it, mostly know how to use it and it is pretty mature now. As I mentioned, even the netmums good news could in part be the result of changing demographics rather than the problem actually being solved. Only in part though, as I do believe the net does have a positive impact and does let people find new friends and chat to others even when they can’t get out. It must have some benefit, but the figures still say that its impact is at best only a reduction rather than elimination.

There are other net trends that might make it worse though. One is the increasing division we have in society, and another is the increasing censorship under threat of social and economic exclusion if people say something politically incorrect. This is creating barriers between people, not drawing them together, as I wrote in: Social networking brings people into more frequent contact with strangers, but the separation and anonymity often involved in that also brings out the worst in some people, and social media have become ideological battlegrounds that so often quickly polarise into group-think camps, increasing isolation rather than reducing it.

More evidence that the net doesn’t solve everything is that the Kindr app that was aimed specifically at helping people to be nice to each other seems to have disappeared or at least become inert after a short life, whereas I had hoped it might bring a part solution to helping people who rarely get affection or praise from others:

Networking clearly helps some people some of the time, but not for everyone all of the time, and in some cases makes things worse.

Automation of shopping and increased competition from the net forces lower prices but sometimes at the expense of human interaction, and for some people, a brief exchange with a checkout assistant is the only contact they get. If we see more automation of shops with more self service tills, that will directly increase loneliness.

The solution is clearly to restore at least some of the real face to face social contact that has become depleted for many in our modern society. Face to face meeting is emotionally more valuable than net contact, and though nets can put people in touch with others or let them know what is going on, it can’t directly provide that contact. People who go to work every day or have busy social lives may not see a problem or if they do, they may feel they have too little time left in their busy lives to spend providing company to someone else.

We have lost a lot of activity that used to provide rich social contact. Many work from home instead of going to an office. Church attendance has dropped enormously, along with the social gatherings, choir practices, old people dinners and barn dances they used to organise. Communities don’t have to get together to help a farmer bring in the harvest. People with cars walk less, have more geographically distributed friends and meet fewer of their neighbours.

Many activists today seem rather obsessed with tolerance, albeit in an Orwellian doublespeak sort of way. Perhaps they should be obsessed about caring for others instead of polishing their halos on twitter. If they are eager to solve a problem to make themselves feel virtuous, this one is screaming for help. The rest of us need to be more willing to do our part too. It is easy to focus on our own lives and our own needs. Many of us are content with the friends we have and maybe we are not aware of anyone who is lonely, or admitting to it. I don’t even know the names of some of the people in my street, let alone whether they are lonely. If I did know of someone nearby who I thought was feeling left out, I think I’d be happy to meet them for coffee or a chat sometimes. But I don’t, and I don’t make any effort to find them either. So the problem remains, and I have done nothing to help. There must be millions like me, caring in a distant luke-warm sort of way about a theoretical part of society that I have no contact with. Except that it isn’t theoretical, it is a massive diverse chunk of society that feels left out. Hiding unknown, God knows where, apparently almost everywhere.

Maybe most of us we do care and would do more if we knew what, where, when, and how we could help and if it wasn’t too much hassle or too time consuming. Obviously, those last requirements depend on whether we know the person, so it’s clear that we’ve been running in a vicious cycle of lower contact and therefore caring less. By meeting people more, we’ll get to know them better and care for them more, though I can think of exceptions. I used to be involved in The Samaritans, on a phone line or fundraising to keep the lines open. I stopped doing that a long time ago as work got too busy; we often use that excuse not to get involved.  If I think about starting again, I immediately think of the traffic problems getting there, parking issues and so on. I am sure many other people might do more if someone else organised it and it was less hassle. Surely, that’s what activists are for. They organise stuff, motivate people, give them a kick up the pants and tell them to get on with it. With all the social networking and AI out there, this really should be solvable.

Now that we have the prospect of AI and automation promising to improve productivity and everyone is worried about jobs, government should work out how to maintain fair distribution of wealth as machines take over, while taking the windfall of collective spare work force hours to recover some of what we have paid for the rapid economic development to get to this point.

The existence of all these charities and organisations yelling loudly about the problem shows absolutely that a lot of people do care and want to do something about it. If time is the problem, we will soon have more time, collectively at least, and more wealth as the productivity gains hit the economy, so more money to pay for it. That will allow activists and social entrepreneurs and councils to work together to provide human resources to find those who want help, transport to get them to social gatherings of whatever kind is suited to them, and to fund those activities and the places they need. The net may not be intuitive or easy for everyone to use, but plenty of people can work it, and providing access to willing helpers will help many people to find what’s on, who might be there that they are likely to enjoy meeting and making it happen.

Red tape barriers need to be wiped away too. The compensation and box-ticking culture has done huge harm. Lots of village fetes, dances and so on no longer happen  because they mean someone now has to apply for assorted licenses, do risk assessments, buy insurances and jump through endless administrative hoops. Why would anyone want to do that? Once upon a time you rang up the hall administrator, booked it, booked a band, then sold tickets. If someone tripped and sprained an ankle, they should have watched where they were going.

The virtuous circle of increasing contact and caring will work, if we can get it going again. People do care more about people they know than someone who is just a statistic. If people with a small level of even theoretical caring for such a large social need can be dragged or otherwise motivated to join in with social activity in their area that someone else has organised, before long, people will have more friends in that area, and they’ll be happy to work together to organise more events and involve more people. Soon, we’ll be back to a proper working society again.

We have the technology. Soon we will have the time and resources to make it happen, to start a virtuous circle to rebuild missing connection in society that leave so many people out, and fix some of the other social problems we created along the way to today’s UK.


Can we automate restaurant reviews?

Reviews are an important part of modern life. People often consult reviews before buying things, visiting a restaurant or booking a hotel. There are even reviews on the best seats to choose on planes. When reviews are honestly given, they can be very useful to potential buyers, but what if they aren’t honestly give? What if they are glowing reviews written by friends of the restaurant owners, or scathing reviews written by friends of the competition? What if the service received was fine, but the reviewer simply didn’t like the race or gender of the person delivering it? Many reviews fall into these categories, but of course we can’t be sure how many, because when someone writes a review, we don’t know whether they were being honest or not, or whether they are biased or not. Adding a category of automated reviews would add credibility provided the technology is independent of the establishment concerned.

Face recognition software is now so good that it can read lips better than human lip reading experts. It can be used to detect emotions too, distinguishing smiles or frowns, and whether someone is nervous, stressed or relaxed. Voice recognition can discern not only words but changes in pitch and volume that might indicate their emotional context. Wearable devices can also detect emotions such as stress.

Given this wealth of technology capability, cameras and microphones in a restaurant could help verify human reviews and provide machine reviews. Using the checking in process it can identify members of a group that might later submit a review, and thus compare their review with video and audio records of the visit to determine whether it seems reasonably true. This could be done by machine using analysis of gestures, chat and facial expressions. If the person giving a poor review looked unhappy with the taste of the food while they were eating it, then it is credible. If their facial expression were of sheer pleasure and the review said it tasted awful, then that review could be marked as not credible, and furthermore, other reviews by that person could be called into question too. In fact, guests would in effect be given automated reviews of their credibility. Over time, a trust rating would accrue, that could be used to group other reviews by credibility rating.

Totally automated reviews could also be produced, by analyzing facial expressions, conversations and gestures across a whole restaurant full of people. These machine reviews would be processed in the cloud by trusted review companies and could give star ratings for restaurants. They could even take into account what dishes people were eating to give ratings for each dish, as well as more general ratings for entire chains.

Service could also be automatically assessed to some degree too. How long were the people there before they were greeted/served/asked for orders/food delivered. The conversation could even be automatically transcribed in many cases, so comments about rudeness or mistakes could be verified.

Obviously there are many circumstances where this would not work, but there are many where it could, so AI might well become an important player in the reviews business. At a time when restaurants are closing due to malicious bad reviews, or ripping people off in spite of poor quality thanks to dishonest positive reviews, then this might help a lot. A future where people are forced to be more honest in their reviews because they know that AI review checking could damage their reputation if they are found to have been dishonest might cause some people to avoid reviewing altogether, but it could improve the reliability of the reviews that still do happen.

Still not perfect, but it could be a lot better than today, where you rarely know how much a review can be trusted.

We need to reset society by bursting the bubbles

Looking at the state of democracy across the whole of The West right now, we are in deep poo.

I’ve written often about my concern that tribalism is increasing, that the live-and-let-live attitudes that used to prevail have been evaporation, that people are too quick and too willing to be aggressive against those with whom they disagree,  that common civility and manners are vanishing from politics, and that if we continue, we will end up with the Great Western War, essentially a civil war between an increasingly polarized Left and Right. Although I’ve never been sure about how fast the speed of change would get there, I’ve usually estimated mid-century or soon after.

Recent trends do not encourage optimism. In many cases, people are actually proud of their intolerance of the other side, proud to wear it as a badge. Even more ridiculously many of them call holding such a set of attitudes ‘love’, accusing the other side of being ‘haters’ even as they go out rioting against their existence and vowing never to live peacefully side by side with them because they stand for ‘hate’. It doesn’t bode well for peace, or for language. The love on display in the #lovetrumpshate demos is a doubleplusgood love, 1984 doublespeak for hatred and despising of ‘the other’, not the sort we used to understand. This new ‘love’ is love for those with who you share allegiance, and a deep hatred for everyone else. The very dangerous sort of love that wars are made from. The love I was brought up to understand is a love for others that doesn’t depend on who they are or what they believe. The sort that hates sin but loves the sinner. That’s actually a hard thing to understand and a tough principle to live by but many generations managed to do that. You may disagree with what someone says or does, but you can still love them as a person. That is love, not ‘intolerance of intolerance’, or ‘hating haters’. When you hate others for who they are, even if you rationalize that as being because they are evil, war is a short step away. In rare occasions, such as when it’s Hitler, doing what he did, then war is justified and we actually do take up arms.

If I only had friends I agreed with, I’d have none at all. I disagree often with many of the people who I follow or who follow me, but I am very happy to share the planet with them and to get on as best we can. Thankfully, almost all share that same view and accept me with all my differences. I hardly ever get trolled or called names. I sometimes tease, and sometimes get teased, sometimes I point out a few home truths and sometimes people point out a few of my faults too. And that’s about the limit for what should happen in civil society.

If you really do want a war and you’re prepared to kill others and die yourself for it, then fine, but have a good think about that first. If you’ve never lived through violent conflict first hand, and the nearest you’ve ever got is using a hashtag, waving a banner, emoting or virtue signalling, then grow up, get out of your playpen or safe space, and start behaving like a civilized adult. That involves discussion of tough ideas, it often involves looking at hard and unpleasant facts and it involves reaching very difficult compromises with other people, not just calling them names or sulking in a corner because you didn’t get your way. It’s the difference between being a kidult and an adult, the difference between a luvvie and a leader.

I don’t really need to labor that point, we all see this new intolerance and hatred every day now, whether it’s far right marches or far left ones, #lockherup or #lovetrumpshate, Brexiteers or Remainers, #blacklivesmatter or #alllivesmatter. I’ve said this stuff many times before. We need to learnt to get along. Sure, by all means gently tease the other lot, but accept that while you may not agree with them, they have just as much right to their views as you do to yours.

We may reasonably ask how we got to this state. When Thatcher was the most disliked PM the UK has ever elected, or when Reagan was elected, those who voted the other way accepted the result peacefully. They grieved and moaned a bit for sure, and argued against policies all the time of course, as they indeed should, but democracy carried on peacefully. When Tony Blair was elected, or Bill Clinton, or even George W Bush, it was still peaceful. Even when Obama was voted in just 8 years ago, it was still peaceful. The people who didn’t like it accepted that the pendulum would eventually swing back and they’d get their way again.

Some time during the last decade, the foundations of civilized society have badly eroded and collapse of the walls has started. If we don’t do some much-needed repair, then the Great Western War will go from an idea in a blog to reality.

There are several contributing factors. Replacement of religion by political correctness harnesses the religious zeal of a new convert to PC causes. The energy-intense fuel of sanctimony powers new-found hatred of their own community, as we see manifested in the white protesters whining about #whiteprivilege, cultural appropriation or joining the increasingly anti-white racist #blacklivesmatter movement. This is similar to the rejection of background, friends and family so often seen in new religious converts over the ages. Religion has declined quickly in recent years so this force is an important contributing factor, becoming a secular Spanish Inquisition.

But while secular religion substitution is a powerful force lying behind some of this new divide, it is not the strongest force. For that we need to look at the self-reinforcing social , information and cultural bubbles caused by social networking, and these are what really lie behind this divide growing over the last decade.

Social media such as Facebook provide a strongly insulated protected world where nobody ever needs to see views that differ from what they find comfortable. They are a safe space, a play pen, full of friends and same-thinking celebrities, full of being stroked, and safe from being attacked. Mostly anyway. They are therefore very dangerous places where group think is seeded, germinates and quickly matures, and where alternative views are kept away. Outside social media, the real media is populated and run by those who have become more polarized by these bubbles themselves, so the real media has also become far more polarized. People then watch channels they feel comfortable with and read papers that share the same spin preferences. So the social media and real media become aligned and a superbubble arises that accounts for the entirety of information input.

When people spend so much of their time in these bubbles and when they even get their news from them, filtered and spun to reinforce their existing groupthink, they can build an extremely distorted view of the world that bears little resemblance to reality. They may be wholly unaware of some events because their news source completely filters them out, or they might be aware of some other events, but via such spun reporting and presentation of the facts that they have no real understanding of hat actually happened. On the other side, another group is seeing different sets of events, or very different interpretations of the same ones. I read several newspapers every day, from different parts of the political spectrum, and I am often shocked by just how much difference there is in how they are interpreted and presented to readers. It really is no surprise that each side thinks of the other so badly, when although they are probably actually not very different people, they are seeing extremely different information. Even from the same set of events, people will come to very different conclusion if they only see some of what’s going on, and only though very distorted lenses and filters.

I’d therefore suggest that the biggest problem we face is not that half of the population are nasty horrible people who we should rightly refuse to peacefully co-exist with. The problem is that although the other side is really only slightly different from us, and probably share most of the same desires and values, and really only differ a bit on how best to achieve pretty much the same fair and free society we want, where the poor and unfortunate are protected as much as possible, and people can get on with living free and happy lives as they see fit, but are seeing extremely different information about what is going on because they are locked into different media and social media bubbles.

The problem therefore is the bubbles, not the people. Republicans and Brexiteers are actually not all uneducated misogynist omniphobic bigots. Democrats and Remainers are not all antisemitic antiwhite snowflake commies. A few on either side actually are, but most aren’t. Actually, almost everyone is quite a nice person who just wants to get on with life and will cheerfully help anyone else they can along the way. The problem is that each half thinks the other half are a bunch of idiots and nasties hellbent on wiping them out and destroying the world.

Social media was never meant to be the cause of division. We all imagined that networking would make the world a nicer place. We would all get to know each other better, learn that we’re really not that different, and peace would result. Actually, it has become a force for the amplification of tribalism.

I could speculate further that the deeper problem is advertising. Maybe the polarization has arisen because of self-reinforcement caused by tapping into small differences in personal preferences and pandering to them via advertising for commercial gain, thereby feeding them and making hem bigger. I could, but I need to develop that line of argument and leave it for another blog.



Interesting times

The US Presidential election was a tough choice between an awful candidate and a terrible one, but that is hardly new, is it? There was no good outcome on offer, no Gandhi or Mandela to choose, but you know what, life will go on, it’s not the end of the world.

The nation that elected Reagan and W will survive and prosper, WW3 has been postponed, as has 1984, the environment will benefit, some rogue states are very pissed off, US cultural decay has been slowed and the UK has just jumped past the EU in trade negotiations. A great many downtrodden people suddenly feel they have some hope and a great many sanctimonious egos have been pricked. The MSM and social media hysteria will carry on for months, but actually, it could have been a bit worse. Hillary could have won.

I don’t like Trump, he seems to me to be another egotistical buffoon with a double digit IQ. It’s not great that he will be in charge, but it wouldn’t have been great if Clinton had won either – she was no angel or genius and the best she had to offer was continued stagnation, division, sanctimony and decline. Trump can’t be a dictator though, and there will be plenty of smart people around him who understand the world far better than him and will advise him, while both houses will act as a secure defense against the worst ideas getting through. On the other hand, with a Republican majority in both houses, he will be able to push through those policies that do hold water. So there will be changes, but only changes that appeal to enough elected representatives, so panic isn’t justified, even if shock and terror are understandable in the circumstances.

Let’s take a glass half full view of the new situation, while acknowledging that there are a few bits of cork in the wine too.

Many people that didn’t live on the coast have felt disenfranchised by government in the last terms. In some of the states in between, nearly two thirds of people voted for someone they feel finally gives them hope. hope is a powerful emotion, it can energize and reinvigorate people who have felt left out. Don’t underestimate the potential that brings for economic growth if harnessed well.

Sure, there are also those who have been terrified by media who have endlessly portrayed Trump as some sort of nouveau Hitler who will try to evict or oppress every black, Latino, Hispanic or Middle Eastern. He is very likely to try to limit future economic migration and to put more checks on who enters from jihadic regions, but it is plain silly to expect he would be able to go further than that even if he wanted to, and actually no evidence that he even wants to. Minorities will become far less scared as they discover that their lives will carry on much as before, and nobody tries to make them leave or lock them up. I doubt that any policies will actually target minorities negatively except to restrict immigration to those who bring more benefits than threats.

Russia is happy that he has won. That is a good thing. The cold war just became less cold, the Satan missiles will be stood down, the chance of a nuclear war just dropped significantly and all our life expectancies just increased. Russians will feel a lot less scared and Putin will be less of a problem. Don’t forget how the situation between Russia and the USA improved during Reagan’s term, one of the thickest people ever to be POTUS, but with the right kind of personality. Obama’s Nobel peace prize will be remembered as one of the biggest misjudgments in history. Hillary’s and Obama’s foreign policies have made the world a great deal more dangerous over the last eight years and Hillary would have made Russia even more edgy, the chance of extinction significant, Iran even more empowered, the refugee crisis even greater, and social stress due to migration amplified. In a choice of two evils, Trump’s version is by far the safer.

1984 has come a great deal closer to reality over the last eight years too. Politically correct sanctimony has taken the place of religion and a Spanish Inquisition has oppressed anyone who doesn’t acknowledge and worship the New Truth. I’ve written plenty on 1984 before and won’t repeat it all here, but consider how the mainstream media has handled this election, amplifying every Trump fault while whitewashing Clinton’s. Unbiased is not a word I could use of today’s MSM. one-sidedness and severe distortion of the truth would be much more appropriate descriptions. Trump made some very sexist remarks, but the media made far more of those than Bill’s actual use of the Oval Office. Hillary didn’t leave Bill over that, so how can she be quite so upset at a sexist remark by someone else? The stench of sanctimony has penetrated every area of the electoral campaign, and indeed every area of values debate in recent years. Is being sexist really as bad as being corrupt or putting personal gain ahead of national interests? Accusations of Clinton corruption and mishandling of highly classified information were invariably approached as if exposing them was a greater crime than the acts themselves. I never saw any proper exploration of these in the MSM away from right-wing outlets such as Breitbart. Social media such as Facebook, Twitter and even Google have also been highly polluted by this sanctimony that distorts greatly the data and views people are exposed to, filtering articles and views that don’t comply with their value sets, creating bubbles of groupthink, amplifying tribal forces and increasing division, forcing thick wedges between left and right. The anger between the left and right tribes has become dangerous over the last terms. Hillary might have said she wants unity and that we’re stronger together, that it is Hillary love versus Trump hate, but the evidence points elsewhere, with those who didn’t agree with her apparently being odious intolerable racists, uneducated moronic bigots. A PC 1984 is already close and would have become rapidly closer in a Hillary term.

The social media backlash is already fierce, the anti-Trump protests will be many and often. Sanctimony is a very powerful emotion and it will not go away any time soon. Every policy decision will be met by self-righteous indignation. The split between the holy, progressive, evolved, civilized left and the deplorable, contemptible, ignorant, uneducated, bigoted, omniphobic, Neanderthal right will grow, but it would have grown too under Hillary. California is sanctimony HQ and has oft mentioned that it would like to consider independence again. That day just came closer. I’ve been of the half-baked view that a dual democracy would actually be a better idea,with people sharing the same geography under different governance, and that would be more likely to disperse inter-tribe conflict, but an independent California might get better support in the real world.

The environment will benefit now too. Hillary would have backed more of the same CO2 panic measures such as carbon offset schemes that damage the environment by draining peat bogs and felling forests to plant palm oil plantations, displacing powerless tribes to make space, converting food crops into biofuel and inflating food prices beyond the ability of the world’s poor to pay, planting wind turbines that kill birds and bats and cause bogs to dry out, actually increasing CO2 output. Very many ‘green’ ideas actually harm the environment and the poor. Very few actually work as intended. Without a doubt, the environment will be better off without the greens in control. Environmental science has been polluted so badly that it has severely damaged the reputation of science as a whole over the last few years. New York is not under water, the polar ice caps have not vanished yet, a billion people have not actually been forced from their homes by the sea. Much of the latest science suggests we may well be seeing a prolonged period of cooling from 2020 due to strong reduction in solar activity combined with long period ocean cycles. Severely damaging the economy, increasing prices and taxes and harming poor people disproportionately to solve a problem that actually isn’t anywhere near as bad as the alarmist have suggested, that has been postponed a few decades and will be made irrelevant after that by new technology emerging over those decades is really not a good idea, especially if those natural cycles make the opposite trend more of an issue during that period. Again, we’d be far better off without any of that anti-CO2 policy.

Iran is upset by the Trump victory. That’s good. Iran was becoming rather too enthusiastic about its newfound power in the region. It would be a far greater threat with the nukes it would make in coming years thanks to Obama and Clinton. Another route to WW3 may well just have started to close. Hamas will feel less enthusiastic too. Different policy in that whole unstable region is needed, ongoing stupidity is not. Preventing an influx of jihadists hiding in migrant flows seems a better strategy than inviting more in by reckless virtue signalling. Those in need can still be helped, refugee camps can still offer protection. American kids have more chance now to sleep safely in their beds rather than become victims of jihad. Cultural conflicts between Islamic migrants that refuse to integrate and Americans with Western values will obviously be lower if there are fewer migrants too.

Finally, the UK will benefit too. Instead of a President determined to make sure the UK ‘goes to the back of the queue’ in trade negotiations, we will have one who is more likely to treat the UK well than the EU. Trump recognizes the bond between the UK and the USA far better than Clinton.

So, it ain’t all bad. Sure, you’ve got a buffoon for President, but you’ve had that before and you survived just fine. We nearly got Boris as our PM, so we almost know how you feel. It could have been worse and really, with all your checks and balances, I don’t think it will be all that bad..

The glass is half full, with a few bits of cork.