Monthly Archives: August 2017

Tips for surviving the future

Challenging times lie ahead, but stress can be lessened by being prepared. Here are my top tips, with some explanation so you can decide whether to accept them.

1 Adaptability is more important than specialization

In a stable environment, being the most specialized means you win most of the time in your specialist field because all your skill is concentrated there.

However, in a fast-changing environment, which is what you’ll experience for the rest of your life, if you are too specialized, you are very likely to find you are best in a filed that no longer exists, or is greatly diminished in size. If you make sure you are more adaptable, then you’ll find it easier to adapt to a new area so your career won’t be damaged when you are forced to change field slightly. Adaptability comes at a price – you will find it harder to be best in your field and will have to settle for 2nd or 3rd much of the time, but you’ll still be lucratively employed when No 1 has been made redundant.

2 Interpersonal, human, emotional skills are more important than knowledge

You’ve heard lots about artificial intelligence (AI) and how it is starting to do to professional knowledge jobs what the steam engine once did to heavy manual work. Some of what you hear is overstated. Google search is a simple form of AI. It has helped everyone do more with their day. It effectively replaced a half day searching for information in a library with a few seconds typing, but nobody has counted how many people it made redundant, because it hasn’t. It up-skilled everyone, made them more effective, more valuable to their employer. The next generation of AI may do much the same with most employees, up-skilling them to do a better job than they were previously capable of, giving them better job satisfaction and their employer better return. Smart employers will keep most of their staff, only getting rid of those entirely replaceable by technology. But some will take the opportunity to reduce costs, increase margins, and many new companies simply won’t employ as many people in similar jobs, so some redundancy is inevitable. The first skills to go are simple administration and simple physical tasks, then more complex admin or physical stuff, then simple managerial or professional tasks, then higher managerial and professional tasks. The skills that will be automated last are those that rely on first hand experience of understanding of and dealing with other people. AI can learn some of that and will eventually become good at it, but that will take a long time. Even then, many people will prefer to deal with another person than a machine, however smart and pleasant it is.

So interpersonal skills, human skills, emotional skills, caring skills, leadership and motivational skills, empathetic skills, human judgement skills, teaching and training skills will be harder to replace. They also tend to be ones that can easily transfer between companies and even sectors. These will therefore be the ones that are most robust against technology impact. If you have these in good shape, you’ll do just fine. Your company may not need you any more one day, but another will.

I called this the Care Economy when I first started writing and lecturing about it 20-odd years ago. I predicted it would start having an affect mid teen years of this century and I got that pretty accurate I think. There is another side that is related but not the same:

3 People will still value human skill and talent just because it’s human

If you buy a box of glasses from your local supermarket, they probably cost very little and are all identical. If you buy some hand-made crystal, it costs a lot more, even though every glass is slightly different. You could call that shoddy workmanship compared to a machine. But you know that the person who made it trained for many years to get a skill level you’d never manage, so you actually value them far more, and are happy to pay accordingly. If you want to go fast, you could get in your car, but you still admire top athletes because they can do their sport far better than you. They started by having great genes for sure, but then also worked extremely hard and suffered great sacrifice over many years to get to that level. In the future, when robots can do any physical task more accurately and faster than people, you will still value crafts and still enjoy watching humans compete. You’ll prefer real human comedians and dancers and singers and musicians and artists. Talent and skill isn’t valued because of the specification of the end result, they are valued because they are measured on the human scale, and you identify closely with that. It isn’t even about being a machine. Gorillas are stronger, cheetahs are faster, eagles have better eyesight and cats have faster reflexes than you. But they aren’t human so you don’t care. You will always measure yourself and others by human scales and appreciate them accordingly.

4 Find hobbies that you love and devote time to developing them

As this care economy and human skills dominance grows in importance, people will also find that AI and robotics helps them in their own hobbies, arts and crafts, filling in skill gaps, improving proficiency. A lot of people will find their hobbies can become semi-professional. At the same time, we’ll be seeing self-driving cars and drones making local delivery far easier and cheaper, and AI will soon make business and tax admin easy too. That all means that barriers to setting up a small business will fall through the floor, while the market for personalized, original products made my people will increase, especially local people. You’ll be able to make arts and crafts, jam or cakes, grow vegetables, make clothes or special bags or whatever, and easily sell them. Also at the same time, automation will be making everyday things cheaper, while expanding the economy, so the welfare floor will be raised, and you could probably manage just fine with a small extra income. Government is also likely to bring in some sort of citizen wage or to encourage such extra entrepreneurial activity without taxing it away, because they also have a need to deal with the social consequences of automation. So it will all probably come together quite well. If the future means you can make extra money or even a full income by doing a hobby you love, there isn’t much to dislike there.

5 You need to escape from your social media bubble

If you watch the goings on anywhere in the West today, you must notice that the Left and the Right don’t seem to get along any more. Each has become very intolerant of the other, treating them more like enemy aliens than ordinary neighbors. A lot of that is caused by people only being exposed to views they agree with. We call that social media bubbles, and they are extremely dangerous. The recent USA trouble is starting to look like some folks want a re-run of the Civil War. I’ve blogged lots about this topic and won’t do it again now except to say that you need to expose yourself to a wide subsection of society. You need to read paper and magazines and blogs, and watch TV or videos from all side of the political spectrum, not just those you agree with, not just those that pat you on the back every day and tell you that you’re right and it is all the other lot’s fault. If you don’t; if you only expose yourself to one side because you find the other side distasteful, then I can’t say this loud enough: You are part of the problem. Get out of your safe space and your social media tribe, expose yourself to the whole of society, not just one tribe. See that there are lots of different views out there but it doesn’t mean the rest are all nasty. Almost everyone is actually quite nice and almost everyone wants a fairer world, an end to exploitation, peace, tolerance and eradication of disease and poverty. The differences are almost all in the world model that they use to figure out the best way to achieve it. Lefties tend to opt for idealistic theoretical models and value the intention behind it, right-wingers tend to be pragmatic and go for what they think works in reality, valuing the outcome. It is actually possible to have best friends who you disagree with. I don’t often agree with any of mine. If you feel too comfortable in your bubble to leave, remember this: your market is only half the population at best , you’re excluding the other half, or even annoying them so they become enemies rather than neutral. If you stay in a bubble, you are damaging your own future, and helping to endanger the whole of society.

6 Don’t worry

There are lots of doom-mongers out there, and I’d be the first to admit that there are many dangers ahead. But if you do the things above, there probably isn’t much more you can do. You can moan and demonstrate and get angry or cry in the corner, but how would that benefit you? Usually when you analyse things long enough from all angles, you realize that the outcome of many of the big political battles is pretty much independent of who wins.  Politicians usually have far less choice than they want you to believe and the big forces win regardless of who is in charge. So there isn’t much point in worrying about it, it will probably all come out fine in the end. Don’t believe me. Take the biggest UK issue right now: Brexit. We are leaving. Does it matter? No. Why? Well, the EU was always going to break up anyway. Stresses and strains have been increasing for years and are accelerating. For all sorts of reasons, and regardless of any current bluster by ‘leaders’, the EU will head away from the vision of a United States of Europe. As tensions and conflicts escalate, borders will be restored. Nations will disagree with the EU ideal. One by one, several countries will copy the UK and have referendums, and then leave. At some point, the EU will be much smaller, and there will be lots of countries outside with their own big markets. They will form trade agreements, the original EU idea, the Common Market, will gradually be re-formed, and the UK will be part of it – even Brexiters want tariff-free-trade agreements. If the UK had stayed, the return to the Common Market would eventually have happened anyway, and leaving has only accelerated it. All the fighting today between Brexiteers and Remainers achieves nothing. It didn’t matter which way we voted, it only really affected timescale. The same applies to many other issues that cause big trouble in the short term. Be adaptable, don’t worry, and you’ll be just fine.

7 Make up your own mind

As society and politics have become highly polarised, any form of absolute truth is becoming harder to find. Much of what you read has been spun to the left or right. You need to get information from several sources and learn to filter the bias, and then make up your own mind on what the truth is. Free thinking is increasingly rare but learning and practicing it means you’ll be able to make correct conclusions about the future while others are led astray. Don’t take anyone else’s word for things. Don’t be anyone’s useful idiot. Think for yourself.

8 Look out for your friends, family and community.

I’d overlooked an important tip in my original posting. As Jases commented sensibly, friends, family and community are the security that doesn’t disappear in troubled economic times. Independence is overrated. I can’t add much to that.

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Google and the dangerous pursuit of ‘equality’

The world just got more dangerous, and I’m not talking about N Korea and Trump.

Google just sacked an employee because he openly suggested that men and women, (not all, but some, and there is an overlap, and …) might tend to have different preferences in some areas and that could (but not always, and only in certain cases, and we must always recognize and respect everyone and …) possibly account for some of the difference in numbers of men and women in certain roles (but there might be other causes too and obviously lots of discrimination and …. )

Yes, that’s what he actually said, but with rather more ifs and buts and maybes. He felt the need to wrap such an obvious statement in several kilometers thick of cotton wool so as not to offend the deliberately offended but nonetheless deliberate offense was taken and he is out on his ear.

Now, before you start thinking this is some right-wing rant, I feel obliged to point out just how progressive Futurizon is: 50% of all Futurizon owners and employees are female, all employees and owners have the same voting rights, 50% are immigrants and all are paid exactly the same and have the same size offices, regardless of dedication, ability, nature or quality or volume of output and regardless of their race, religion, beauty, shape, fitness, dietary preferences, baldness, hobbies or political views, even if they are Conservatives. All Futurizon offices are safe zones where employees may say anything they want of any level of truth, brilliance or stupidity and expect it to be taken as absolute fact and any consequential emotional needs to be fully met. No employee may criticize any other employee’s mouse mat, desk personalisation or screen wallpaper for obvious lack of taste. All employees are totally free to do anything they choose 100% of the time and can take as much leave as they want. All work is voluntary. All have the same right to respectfully request any other employee to make them coffee, tea or Pimms. All employees of all genders real or imagined are entitled to the same maternity and paternity rights, and the same sickness benefits, whether ill or not. In fact, Futurizon does not discriminate on any grounds whatsoever. We are proud to lead the world in non-discrimination. Unfortunately, our world-leading terms of employment mean that we can no longer afford to hire any new employees.

However, I note that Google has rather more power and influence than Futurizon so their policies count more. They appear (Google also has better lawyers than I can afford, so I must stress that all that follows is my personal opinion) to have firmly decided that diversity is all-important and they seem to want total equality of outcome. The view being expressed not just by Google but by huge swathes of angry protesters seems to be that any difference in workforce representation from that of the general population must arise from discrimination or oppression so must be addressed by positive action to correct it. There are apparently no statistically discernible differences in behavior between genders, or in job or role preference, so any you may have noticed over the time you’ve been alive is just your prejudice. Google says they fully support free speech and diversity of views, but expression of views is apparently only permitted as long as those views are authorized, on penalty of dismissal.

So unless I’m picking up totally the wrong end of the stick here, and I don’t do that often, only 13% of IT engineers are women, but internal policies must ensure that the proportion rises to 50%, whether women want to do that kind of work or not. In fact, nobody may question whether as many women want to work as IT engineers as men; it must now be taken as fact. By extension, since more women currently work in marketing, HR and PR, they must be substituted by men via positive action programs until men fill 50% of those roles. Presumably similar policies must also apply in medical bays for nursing and other staff there, and in construction teams for their nice new buildings. Ditto all other genders, races, religions; all groups must be protected and equalized to USA population proportions, apparently except those that don’t claim to hold sufficiently left-wing views, in which case it is seemingly perfectly acceptable to oppress, ostracize and even expel them.

In other words, freedom of choice and difference in ability, and more importantly freedom from discrimination, must be over-ruled in favor of absolute equality of diversity, regardless of financial or social cost, or impact on product or service quality. Not expressing full and enthusiastic left-wing compliance is seemingly just cause for dismissal.

So, why does this matter outside Google? Well, AI is developing very nicely. In fact, Google is one of the star players in the field right now. It is Google that will essentially decide how much of the AI around us is trained, how it learns, what it learns, what ‘knowledge’ it has of the world. Google will pick the content the AI learns from, and overrule or reeducate it if it draws any ‘wrong’ conclusions about the world, such as that more women than men want to be nurses or work in HR, or that more men than women want to be builders or engineers. A Google AI must presumably believe that the only differences between men and women are physical, unless their AI is deliberately excluded from the loudly declared corporate values and belief sets.

You should be very worried. Google’s values really matter. They have lots of influence on some of the basic tools of everyday life. Even outside their company, their AI tools and approaches will have strong influence on how other AI develops, determining operating systems and platforms, languages, mechanisms, interfaces, filters, even prejudices and that reach and influence is likely to increase. Their AI may well be in many self-driving cars, and if they have to make life or death decisions, the underlying value assumptions must feature in the algorithms. Soon companies will need AI that is more emotionally compliant. AI will use compliments or teasing or seduction or sarcasm or wit as marketing tools as well as just search engine positioning. Soon AI will use highly expressive faces with attractive voices, with attractive messages, tailored to appeal to you by pandering to your tastes and prejudices while thinking something altogether different. AI might be the person at the party that is all smiles and compliments, before going off to tell everyone else how awful it thinks you are. If you dare to say something not ‘authorized’, the ultra-smart AI all around you might treat you condescendingly, making you feel ashamed, ostracized, a dinosaur. Then it might secretly push you down a few pages in search results, or put a negative spin on text summaries about you, or exclude you from recommendations. Or it might do all the secret stuff while pretending it thinks you’re fantastic. Internal cultural policies in companies like Google today could soon be external social engineering to push the left-wing world the IT industry believes in – it isn’t just Google; Facebook and Twitter are also important and just as Left, though Amazon, Samsung, IBM and other AI players are less overtly politically biased, so far at least. Left wing policies generally cost a lot more, but Google and Facebook will presumably still expect other companies and people to pay the taxes to pay for it all. As their female staff gear up to fight them over pay differences between men and women for similar jobs, it often seems that Google’s holier-than-thou morality doesn’t quite make it as far as their finances.

Then it really starts being fun. We’ll soon have bacteria that can fabricate electronic circuits within themselves. Soon they’ll be able to power them too, giving the concept of smart yogurt. These bacteria could also have nanotechnology flagella to help them get around. We’ll soon have bacterial spies all over our environment, even on our skin, intercepting electronic signals that give away our thoughts. They’ll bring in data on everything that is said, everything that everyone even thinks or feels. Those bacteria will be directly connected into AI, in fact they’ll be part of it. They’ll be able to change things, to favor or punish according to whether they like what someone believes in or how they behave.

It isn’t just right-wing extremists that need to worry. I’m apparently Noveau Left – I score slightly left of center on political profiling tests, but I’m worried. A lot of this PC stuff seems extreme to me, sometimes just nonsense. Maybe it is, or maybe I should be lefter. But it’s not my choice. I don’t make the rules. Companies like Google make the rules, they even run the AI ethics groups. They decide much of what people see online, and even the meaning of the words. It’s very 1984-ish.

The trouble with the ‘echo chambers’ we heard about is that they soon normalize views to the loudest voices in those groups, and they don’t tend to be the moderates. We can expect it will go further to the extreme, not less. You probably aren’t left enough either. You should also be worried.