The future for IT technicians

This blog accompanies the British Computer Society’s launch of RITTech, a new standard for IT technicians. For more info look at:

http://www.bcs.org/content/conWebDoc/55343 and

http://www.bcs.org/category/18031

It is a great time to be in IT. Companies are fragmenting and reconstructing and new business models are emerging every year. Everything is becoming smart, bringing IT to pole position in the sector race. Everyone has multiple mobile devices – smart phones, tablets, readers and laptops, even smart watches and wristbands. The opportunities to add electronic control are abundant, but they all need to be developed, software written and circuits fabricated and tested. Engineers have never had more core technologies to play with to create new products and services, and they rely on technicians to make it happen.

One of the most important things for anyone in a globalised world, where potential customers or employers will often never have met you or even seen you, is to be certificated. Having a respected industry body confirm that you have reached a given level of ability makes decisions  safer. Knowing that a person has the skills required to do the job takes away the biggest risk in employing them for a project. Global companies such as Microsoft offer such certification, but so can professional bodies such as the British Computer Society. The important factor is that the body is known, respected and their certification trusted.

Trust is absolutely key in a networked world. Anyone can pretend to be anyone, and can act across borders via the net from anywhere. Dangers lurk everywhere. People need to know they can trust appliances they use, the websites they visit. They need to be confident that their details will not end up in the hands of criminals, especially anything related to their finances. They also need to be confident that code won’t crash their machines or leave them open to hackers. Few people have the ability to look after all the IT themselves, so they rely on others to make it safe for them. They trust a corporate brand, so they trust their website, so that means that company has to be able to trust those who write it and maintain it to be able to do their work competently and reliably.

That is all getting more and more difficult in a miniaturizing world. The internet of things is already bringing us into the early stages of digital jewellery. From there, it is only a small step further before IT devices will often be dust sized, well below a millimetre, and then they could easily fit through the holes in an office machine, or sit on keys on a keyboard. Add that to security holes in a smart light bulb that nobody thought of as a security risk, but which opens a back door into a home LAN, and it becomes obvious just how tricky it will be to make things secure.

Security will remain a background problem no matter what is being built, but that doesn’t take away the excitement of making something new. Every wave of new core technology opens up new doors to new gadgets or network capability. Artificial intelligence also adds capability in parallel. A huge gap has opened over recent years between what has become possible and what has been done. There just aren’t enough engineers and technicians to do everything. That means it has never been easier to invent things, to find something exciting that nobody has done yet. That next big thing could be invented by you.

You might think it won’t be because your boss has you working on another project, but new tech opens up potential in every area. There is probably something right next to your project waiting to be discovered or developed. Showing creativity or innovative capability will fast track you to your next promotion and when your colleagues learn you have done something special, you will feel the warm glow of recognition too. Few things feel better than peer recognition. Nobody is too junior to come up with a new idea, or a new way of looking at something, or spotting a feature that would increase customer satisfaction without increasing cost. Some of my best ideas have happened in areas I have just started work in. If you’re new, you might not have all the finely honed skills of someone who’s been working in it for years, but you also don’t have their prejudices, you don’t know why you can’t do something, so you just do it anyway. The barriers they thought they knew about may have been rendered irrelevant by technology progress but their prejudice hasn’t kept up with change. You might be surprised how often that is the case.

In short, as a technician going for certification, you are laying down a solid foundation for secure and fruitful employment in exciting fields. That same desire to take control, push yourself to your limits and make life work for you will also make you exactly the sort of person that is likely to do something  special. A technician is an important person already, making dreams happen, but ahead lies a career full of opportunity for further development, excitement and fulfilment.

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