This isn’t about Hinduism or Buddhism, just in case you’re worried. It is just about the cultural principle borrowed from them that your intent and actions now can influence what happens to you in future, or your luck or fate, if you believe in such things. It is borrowed in some computer games, such as Fallout.
We see it every day now on Twitter. A company or individual almost immediately suffers the full social consequences of their words or actions. Many of us are occasionally tempted to shame companies that have wronged us by tweeting our side of the story, or writing a bad review on tripadvisor. One big thing is so missing, but I suspect not for much longer: Who’s keeping score?
Where is the karma being tracked? When you do shame a company or write a bad review, was it an honest write-up of a genuine grievance, or way over the top compared to the magnitude of the offense, or just pure malice? If you could have written a review and didn’t, should your forgiving attitude be rewarded or punished, because now others might suffer similar bad service? I haven’t checked but I expect there are already a few minor apps that do bits of this. But we need the Google and Facebook of Karma.
So, we need another 17 year old in a bedroom to bring out the next blockbuster mash site linking the review sites, the tweets and blogs, doing an overall assessment not just of the companies being commented on, but on those doing the commenting. One that gives people and companies a karma score. As the machine-readable web continues to improve, it will even be possible to get some clues on average rates of poor service and therefore identify those of us who are probably more forgiving, those of us who deserve a little more tolerance when it’s our own mistake. (I am allegedly closer to the grumpy old man end of the scale).
I just did a conference talk on corporate credit assessment and have previously done others on private credit assessment. Financial trustworthiness is important, but when you do business, you also want to know whether it’s a nice company or one that walks all over people. That’s karma.
So, are you someone who presents a sweet and cheerful face, only to say nasty things about someone as soon as their face is turned. Do you always see the good side of everyone, or go to great effort to point out their bad points to everyone on the web? Well, it won’t be all that long before your augmented reality visor shows a karma score floating above people’s heads when you chat to them.