In the early 1990s, lots of people started talking about future tech that would work out what we want and make it happen. A whole batch of new ideas came out – internet fridges, smart waste-baskets, the ability to control your air conditioning from the office or open and close curtains when you’re away on holiday. 25 years on almost and we still see just a trickle of prototypes, followed by a tsunami of apathy from the customer base.
Do you want an internet fridge, that orders milk when you’re running out, or speaks to you all the time telling you what you’re short of, or sends messages to your phone when you are shopping? I certainly don’t. It would be extremely irritating. It would crash frequently. If I forget to clean the sensors it won’t work. If I don’t regularly update the software, and update the security, and get it serviced, it won’t work. It will ask me for passwords. If my smart loo notices I’m putting on weight, the fridge will refuse to open, and tell the microwave and cooker too so that they won’t cook my lunch. It will tell my credit card not to let me buy chocolate bars or ice cream. It will be a week before kitchen rage sets in and I take a hammer to it. The smart waste bin will also be covered in tomato sauce from bean cans held in a hundred orientations until the sensor finally recognizes the scrap of bar-code that hasn’t been ripped off. Trust me, we looked at all this decades ago and found the whole idea wanting. A few show-off early adopters want it to show how cool and trendy they are, then they’ll turn it off when no-one is watching.
EDIT: example of security risks from smart devices (this one has since been fixed) http://www.bbc.co.uk/news/technology-28208905
If I am with my best friend, who has known me for 30 years, or my wife, who also knows me quite well, they ask me what I want, they discuss options with me. They don’t think they know best and just decide things. If they did, they’d soon get moaned at. If I don’t want my wife or my best friend to assume they know what I want best, why would I want gadgets to do that?
The first thing I did after checking out my smart TV was to disconnect it from the network so that it won’t upload anything and won’t get hacked or infected with viruses. Lots of people have complained about new adverts on TV that control their new xBoxes via the Kinect voice recognition. The ‘smart’ TV receiver might be switched off as that happens. I am already sick of things turning themselves off without my consent because they think they know what I want.
They don’t know what is best. They don’t know what I want. Google doesn’t either. Their many ideas about giving lots of information it thinks I want while I am out are also things I will not welcome. Is the future of UI gadgets that predict your needs, as Wired says Google thinks? No, it isn’t. What I want is a really intuitive interface so I can ask for what I want, when I want it. The very last thing I want is an idiot device thinking it knows better than I do.
We are not there yet. We are nowhere near there yet. Until we are, let me make my own decisions. PLEASE!